Senior Account Manager at Theknotworldwide

WHAT WE DO MATTERS: At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. Driven by our core values, we believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. Our people are at the heart of our success. ABOUT THE ROLE AND OUR TEAM: The Senior Account Manager is responsible for meeting or exceeding expectations for unit and revenue retention among the TKWW WeddingPro (vendor) base. As the primary business consultants to TKWW’s vendors, the Senior Account Manager is responsible for developing a consultative relationship with a small set of priority accounts. The goal of this relationship is to provide proactive coaching and development with regard to TKWW services to help paying vendors stay on track and see success with our platforms and services, ultimately meeting and exceeding business goals. The ideal candidate brings experience in a two-sided marketplace environment, with a strong understanding of vendor dynamics and performance optimization, preferably within the wedding or events industry and with exposure to the US market. RESPONSIBILITIES: • Build relationships with key Vendor contacts & consult proactively with Vendors in the SMB/Mid-Market space on how to achieve the best possible results with TKWW products and services, including but not limited to storefront content, lead response structure & cadence, walking vendors through data/analytics, and driving to consensus on changes they will adopt/implement. • Maintain ownership and accountability of a regional/territory based book of business to achieve monthly ACV targets within a geographic region, leveraging consultative and strategic conversations to ensure we are meeting stated Vendor goals. • Directly own Vendor retention by managing manual and auto renewals, handling and saving, both obvious and subtle requests to cancel or downgrade TKWW services, and comparing and contrasting performance vs competitive products. • Champion Vendor sentiment by conducting proactive outreach to assigned book/territory at assigned/regular intervals. • Conduct assigned Regional Account Onboarding to ensure new Vendors start their relationship with TKWW on the right foot and are set up for immediate success. • Share and be “the voice of the vendor” so leadership can adequately support efforts to improve vendor satisfaction, retention, and increase long term Vendor LTV. • Remain 100% compliant with all data, record-keeping, and reporting requests, including pipeline management and accurate forecasting. • Consistently meet or exceed stated performance expectations for work quality, quantity, and impact. • Assist with projects related to the larger Account Management organization and assist the Manager of Account Management with day-to-day tasks. SUCCESSFUL CANDIDATES HAVE: • 5-years of experience in a consultative renewal/retention/expansion/cancellation experience in a SaaS or similar environment • Proven experience managing accounts within a two-sided marketplace environment, with a strong understanding of vendor performance and retention drivers • Experience working with US-based customers and familiarity with US market dynamics is highly preferred • Can articulate consistent and proven performance against revenue goals and customer performance targets • Experience owning a smaller, higher revenue/higher impact book of business • Comfortable with direct accountability for individual and customer outcomes • Proven influencing and problem-solving skills. Can get customers to “yes” in multiple situations using multiple tools • Excellent written, verbal, and virtual/in-person communication & presentation skills • Thrives in a high-paced and highly collaborative team environment • Consulting and coaching experience with small, medium-sized businesses • Quantitative and analytical skills • Comfortable with change, ambiguity, and decision-making with incomplete information • Ability to prioritize and stay organized while balancing inbound client requests/questions and outbound expansion sales calls. DESIRED SKILLS/EXPERIENCE: • Experience in the wedding, events, or related marketplace industry is a strong plus • SaaS, online marketplace, and/or online advertising experience • Salesforce CRM and reporting WORK MODEL: This role is Together@TKWW-eligible and based near one of our office hubs. You’ll be expected to work in the office two days a week as part of our hybrid work model. #LI-Hybrid At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job. Together, we have an incredible opportunity to make it even easier for our customers to plan life’s most meaningful moments and for our small business owners to grow and scale. We would love to have you with us on our journey. WHAT WE LOVE ABOUT YOU: • Commit to our customers: You act as one team on behalf of our customers. You lead with head and heart, and build what matters for life's most meaningful moments. • Raise the bar: You define "great" and work backwards. You don't just accept how it's been done, but boldly define how it should be. You are unafraid to innovate, learn, and keep moving forward toward our shared vision. • Be all in: You believe in our mission and take ownership of your work. You debate openly to reach the best outcomes, speaking with clarity and care, embracing diverse perspectives, then commit fully. • Celebrate impact: You measure success by the outcomes you create. You hold yourself accountable to delivering value, while recognizing progress and the lessons learned along the way. You love to win, together. WHAT YOU LOVE ABOUT US: We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter, both in and out of the office.. We offer flexible vacation, generous parental leave, and prioritize initiatives that support the growth, development, and happiness of our people. Together@TKWW is our approach to hybrid work. It’s designed to support how we work best: combining the flexibility we value with meaningful opportunities to connect in person. Whether a role is Together@TKWW-eligible or not, we believe in purposeful moments to come together, build strong relationships, and drive bold ideas forward. • For Together@TKWW-eligible roles, this includes regular in-office time to foster collaboration and connection. • For roles not eligible for in-office expectations, we support connection through virtual collaboration and intentional gatherings. To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; and Washington, D.C. __ US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Privacy Notice: The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW’s legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult our The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW’s legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult our Privacy Policy. If you wish to file a complaint, you may contact the competent data protection authority. If you wish to file a complaint, you may contact the competent data protection authority.