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Audio Video Engineer (IT Infrastructure Engineer II) at TheNielsenCompany
TheNielsenCompanyBengaluru, in·5h ago
Mid LevelFull-time
Salary Range
$20,400 - $27,600 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Audio Visual Operations Manager will serve as the central operational owner for Audio Visual services across the India region, providing support for executive Boardrooms, Training rooms, and Town Hall spaces. This position functions as the regional Subject Matter Expert (SME) for AV systems.
Key Responsibilities
- →Serve as the primary owner for AV infrastructure across Mumbai and Bangalore, including LED walls, Town Hall spaces, Training rooms, Boardrooms, and Video Conference rooms.
- →Manage relationships with local AV integrators and manufacturers, supervising the RMA process for faulty hardware and ensuring repairs are completed within SLA.
- →Provide high-touch support for C-suite executives and VIPs during Boardroom meetings and critical town halls.
- →Use ServiceNow to track incidents, document resolution steps, and identify recurring trends.
- →Troubleshoot Crestron touch panels, processors, and control code issues.
- →Manage signal flow and gain structures for live events. Troubleshoot audio issues at the DSP level (e.g., Biamp Tesira, Q-SYS, Shure, Dante).
- →Execute audio and video production for Town Halls, including mixing live audio, managing video switching, and acting as technical director.
- →Maintain technical documentation, including CAD schematics, asset inventories, and user guides.
- →Act as Tier 2 escalation point for AV issues and primary point of contact for complex technical troubleshooting.
- →Collaborate with Desktop Support teams while serving as the SME for all Audio Visual tasks.
- →Provide clear updates to stakeholders regarding system uptime and project status.
Requirements
- ✓Proven experience in Audio Visual operations and management
- ✓Strong technical knowledge of AV systems, including Crestron, DSP, and various audio equipment
- ✓Experience with ServiceNow for incident tracking and management
- ✓Ability to manage vendor relationships and RMA processes
- ✓Excellent troubleshooting and problem-solving skills
- ✓Experience with live event production
- ✓Strong communication skills for cross-functional collaboration
