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Mid LevelFull-time
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
The Cellular Support Specialist provides expert technical support for Nielsen's cellular and mobile device infrastructure. This role is responsible for troubleshooting connectivity issues, managing mobile device policies, and ensuring seamless cellular service delivery for our global workforce through ServiceNow and other support channels.
Responsibilities
• Technical Support & Troubleshooting
• Resolve cellular connectivity issues for company-issued devices
• Support mobile device management (MDM) policies and Google Device Policy implementation
• Troubleshoot Okta MFA setup and authentication issues on mobile devices
• Assist with ServiceNow mobile app installation and configuration
• Device Management & Support
• Process mobile device replacement requests through ServiceNow
• Support Nielsen work profile setup on Apple and Android devices
• Manage cellular service provisioning and carrier coordination
• Maintain device inventory and lifecycle management
• Customer Service & Documentation
• Provide tier 1 and tier 2 support via SNow, EMail, Chat, and Phone
• Document troubleshooting procedures and knowledge base articles
• Escalate complex cellular network issues to appropriate teams
• Maintain SLA compliance for support ticket resolution
Free to sign up. Takes 30 seconds.
About TheNielsenCompany
TheNielsenCompany is a global leader in providing data and analytics solutions to the media, marketing, and consumer goods industries. Founded in 1923 by Arthur C. Nielsen Sr., the company has established itself as a trusted source for market research and insights, helping businesses make informed decisions based on reliable data. With a presence in numerous countries, TheNielsenCompany has evolved over nearly a century to adapt to the changing landscape of consumer behavior and market trends, leveraging technology to deliver accurate and actionable intelligence. TheNielsenCompany offers a comprehensive suite of products and services, including consumer panel data, retail measurement, audience measurement, and digital analytics. Key features of their solutions include real-time data collection, advanced analytics, and customizable reporting tools that cater to the specific needs of brands, advertisers, and retailers. Their target audience spans across industries, from CPG companies and media networks to e-commerce platforms and government agencies, all seeking to understand market dynamics and consumer preferences. The company’s offerings are designed to provide deep insights into purchasing patterns, media consumption, and competitive positioning. A notable achievement for TheNielsenCompany is its development of the Nielsen Ratings, which have become the industry standard for television audience measurement. The company holds a dominant market position, recognized for its rigorous methodologies and commitment to data integrity. Its unique value proposition lies in its ability to combine traditional research techniques with cutting-edge technology, offering clients a holistic view of the market. This blend of innovation and reliability has cemented TheNielsenCompany’s reputation as an indispensable partner for businesses navigating the complexities of the modern marketplace.
