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Customer Experience Specialist, Salesforce Data Operations at TheNielsenCompany
TheNielsenCompanyBengaluru, in·9h ago
Mid LevelFull-time
Salary Range
$14,450 - $19,550 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Customer Experience Specialist, Salesforce Data Operations will be responsible for administration, maintenance, and oversight of CRM data that connects and empowers pre- and post-sales functions at Nielsen. This individual will analyze and improve CRM data related to Customer Experience and Operations, focusing on creating stability and enabling functionality across large datasets that power client services.
Key Responsibilities
- →Define and measure success by editing, tracking, and reporting on key data fields related to Nielsen customers.
- →Drive continuous improvement by utilizing reporting analysis, customer feedback, and SaaS data to identify gaps and areas of concern.
- →Enable effective operations by co-developing and implementing standard operating procedures (SOPs) around data governance and hygiene.
- →Orchestrate cross-departmental communications by designing, building, and maintaining reports and workflows associated with Salesforce, Zendesk, and other tools.
- →Partner with pre- and post-sales teams to ensure data fields are optimized for discovery, reportability, and usability.
- →Champion a future of excellence by managing long-term goals associated with the Customer Experience Center of Excellence.
Requirements
- ✓Experience with Salesforce CRM and data operations.
- ✓Strong analytical skills with the ability to track, report, and measure key data fields.
- ✓Knowledge of SaaS data and customer feedback analysis.
- ✓Ability to develop and implement standard operating procedures.
- ✓Experience with reporting tools and workflow design.
- ✓Collaboration skills to work with cross-functional teams.
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About TheNielsenCompany
TheNielsenCompany is a global leader in providing data and analytics solutions to the media, marketing, and consumer goods industries. Founded in 1923 by Arthur C. Nielsen Sr., the company has established itself as a trusted source for market research and insights, helping businesses make informed decisions based on reliable data. With a presence in numerous countries, TheNielsenCompany has evolved over nearly a century to adapt to the changing landscape of consumer behavior and market trends, leveraging technology to deliver accurate and actionable intelligence. TheNielsenCompany offers a comprehensive suite of products and services, including consumer panel data, retail measurement, audience measurement, and digital analytics. Key features of their solutions include real-time data collection, advanced analytics, and customizable reporting tools that cater to the specific needs of brands, advertisers, and retailers. Their target audience spans across industries, from CPG companies and media networks to e-commerce platforms and government agencies, all seeking to understand market dynamics and consumer preferences. The company’s offerings are designed to provide deep insights into purchasing patterns, media consumption, and competitive positioning. A notable achievement for TheNielsenCompany is its development of the Nielsen Ratings, which have become the industry standard for television audience measurement. The company holds a dominant market position, recognized for its rigorous methodologies and commitment to data integrity. Its unique value proposition lies in its ability to combine traditional research techniques with cutting-edge technology, offering clients a holistic view of the market. This blend of innovation and reliability has cemented TheNielsenCompany’s reputation as an indispensable partner for businesses navigating the complexities of the modern marketplace.
