Director, Product Operations at TheNielsenCompany

About the Role

We are seeking a Director of Product Operations to serve as the strategic connective tissue between product strategy and cross-functional execution. This role will orchestrate the delivery ecosystem, ensuring that the organization’s most complex, high-revenue initiatives move from requirement to market reality with maximum efficiency.

Key Responsibilities

• →Update and maintain a scalable Product Development Life Cycle (PDLC) that bridges the gap between high-level roadmaps and delivery.
• →Establish standardized stage-gates and "Definition of Ready/Done" criteria to ensure Engineering and Data Science receive high-quality, actionable requirements.
• →Conduct quarterly audits of the delivery pipeline to identify friction points, automate manual handoffs, and reduce lead time without over-engineering the process.
• →Lead execution for the "Top 20" initiatives—those involving 3+ functional teams or multi-million revenue impact—ensuring alignment post-PRD through launch.
• →Proactively identify and resolve cross-team resource conflicts and technical dependencies between Product, Tech, Data Science, and Operations.
• →Serve as the primary operational point of contact for high-value client steering committees and strategic data vendors to ensure technical integrations stay on schedule.
• →Design and own the executive dashboarding strategy, providing a "single source of truth" for product health and delivery health.
• →Ensure Jira and Confluence are configured to provide clean, automated reporting, eliminating the need for manual aggregation.
• →Provide quarterly insights to the C-suite on execution trends, highlighting areas where resource reallocation may be necessary.
• →Oversee the administration and configuration of Jira, Confluence, and associated add-ons to support a unified workflow.
• →Evaluate and implement emerging tools that enhance the productivity of the Product and Tech teams.
• →Maintain the centralized repository of best practices, templates, and guidelines that standardize how the organization builds and launches products.
• →Lead quarterly training sessions to ensure proficiency in the PDLC and operational tools.