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Mid LevelFull-time
Salary Range
$18,063 - $24,437 /year
This salary is estimated based on similar roles. The actual salary may vary.
 
We're looking for an organized and enthusiastic Functional Training Specialist to help drive our employee learning initiatives specifically within the Nielsen Contact Center. This role is crucial for delivering engaging training sessions, creating clear instructional materials, and supporting Contact Center employees in achieving their learning objectives. You will execute mostly straightforward assignments, relying on established guidelines while building foundational knowledge in the Learning & Development field.
Key Responsibilities
• Deliver Training Sessions: Facilitate and conduct training sessions for Contact Center employees on various topics using established materials and formats.
• Develop Instructional Content: Assist in creating, editing, and maintaining training materials, documentation, presentations, and job aids to ensure content is accurate and engaging for the Contact Center environment.
• Support Employee Learning: Track training attendance and completion, manage simple training logistics, and answer basic learner questions related to training.
• Process Adherence: Execute assignments by following prescribed guidelines and established procedures to effectively resolve problems and ensure consistency in training delivery across the Contact Center.
• Build Expertise: Actively seek to build knowledge within the area of expertise and contribute to the continuous improvement of Contact Center training programs.
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About TheNielsenCompany
TheNielsenCompany is a global leader in providing data and analytics solutions to the media, marketing, and consumer goods industries. Founded in 1923 by Arthur C. Nielsen Sr., the company has established itself as a trusted source for market research and insights, helping businesses make informed decisions based on reliable data. With a presence in numerous countries, TheNielsenCompany has evolved over nearly a century to adapt to the changing landscape of consumer behavior and market trends, leveraging technology to deliver accurate and actionable intelligence. TheNielsenCompany offers a comprehensive suite of products and services, including consumer panel data, retail measurement, audience measurement, and digital analytics. Key features of their solutions include real-time data collection, advanced analytics, and customizable reporting tools that cater to the specific needs of brands, advertisers, and retailers. Their target audience spans across industries, from CPG companies and media networks to e-commerce platforms and government agencies, all seeking to understand market dynamics and consumer preferences. The company’s offerings are designed to provide deep insights into purchasing patterns, media consumption, and competitive positioning. A notable achievement for TheNielsenCompany is its development of the Nielsen Ratings, which have become the industry standard for television audience measurement. The company holds a dominant market position, recognized for its rigorous methodologies and commitment to data integrity. Its unique value proposition lies in its ability to combine traditional research techniques with cutting-edge technology, offering clients a holistic view of the market. This blend of innovation and reliability has cemented TheNielsenCompany’s reputation as an indispensable partner for businesses navigating the complexities of the modern marketplace.
