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Mid LevelFull-time
Salary Range
$30,600 - $41,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an EUC Support Engineer to join our team in Cape Town. This role involves providing excellent IT support and customer service to our mobile app development teams, office, and remote employees.
Key Responsibilities
- →Provide expert 2nd and 3rd line support for our diverse user base, ensuring seamless operations.
- →Support a wide range of devices and operating systems, including Windows, macOS, iOS, and Android, plus IP phones, printers, and meeting room AV.
- →Participate in exciting projects like PC replacements and software deployments, and contribute to the smooth integration of new hardware and software.
- →Deliver exceptional on-site support to executives and board members, ensuring their technology needs are met with precision and professionalism.
- →Work closely with offsite support teams and vendors, and contribute to knowledge base articles and process improvements.
Requirements
- ✓Experience with MacOS, Windows, iOS, and Android environments.
- ✓Ability to provide on-site and remote support.
- ✓Knowledge of IP phones, printers, and meeting room AV equipment.
- ✓Experience with PC replacements and software deployments.
- ✓Strong communication and customer service skills.
- ✓Notes
- ✓This role is 100% office based with no work from home capability.
- ✓Role may infrequently require early morning/evening work to support business activities with agreed additional time worked taken time off in lieu.
- ✓Job role involves the packaging, unboxing, installation, and manual handling of IT equipment, as well as cable installation under desks.
