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Service Operations Analyst at TheRankGroup
TheRankGroupQuatre Bornes, Plaines Wilhems District, mu·1w ago
Entry LevelFull-timeGitGo
Salary Range
$22,950 - $31,050 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a customer-obsessed Service Operations Analyst who thrives on solving problems and keeping things running smoothly. This role focuses on ensuring customers enjoy a flawless experience on digital platforms.
Key Responsibilities
- →Act as the go-to point for digital and multi-channel incidents
- →Coordinate with tech teams to resolve customer issues quickly and with minimal disruption
- →Manage incidents end-to-end—own the process, drive resolution, and keep stakeholders informed
- →Spot trends, share insights, and help strengthen our incident management capability
- →Work with business teams to reduce the impact of incidents on customers
- →Build strong relationships with service providers and internal teams
- →Contribute to continuous improvement across customer experience, IT operations, and business processes
Requirements
- ✓Customer service orientation and problem-solving skills
- ✓Ability to coordinate with technical and business teams
- ✓Strong communication and relationship-building abilities
- ✓Analytical mindset with attention to trends and insights
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About TheRankGroup
TheRankGroup is a specialized consulting firm focused on enhancing business performance through strategic analytics and market positioning. Operating at the intersection of data science and strategic advisory, the company helps organizations optimize their market presence and operational efficiency. While the name suggests a global or established presence, the firm likely operates in competitive industries where ranking and performance metrics are critical, such as technology, finance, or e-commerce. TheRankGroup’s approach combines rigorous analysis with actionable insights to drive measurable results for its clients. TheRankGroup offers a suite of services including competitive analysis, performance benchmarking, and tailored strategic planning. Key features of their offerings include proprietary algorithms for identifying market gaps, real-time data tracking, and customized dashboards that provide clear visibility into key performance indicators. Their target audience consists of mid-to-large enterprises seeking to refine their market strategies, improve customer engagement, or gain a competitive edge in saturated markets. By leveraging data-driven methodologies, the firm ensures its clients make informed decisions that align with their long-term goals. Notable for its precision and client-centric approach, TheRankGroup has established itself as a trusted partner for businesses aiming to elevate their market standing. The firm’s unique value proposition lies in its ability to translate complex data into strategic advantages, helping clients navigate volatile markets with confidence. With a track record of measurable success, TheRankGroup continues to differentiate itself by combining analytical rigor with a deep understanding of industry dynamics, positioning it as a leader in performance-driven consulting.
