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Customer Experience Manager at Thesciongroupllc
ThesciongroupllcNorthpoint Crossing, College Station, Texas, United States·1h ago
ManagerFull-timeAWS
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Experience Manager to join The Scion Group. This role is vital in delivering exceptional customer service at our larger communities and supporting revenue and sales goals through customer experience initiatives.
Key Responsibilities
- →Provide leadership and coaching for Experience Team Member staff performance and foster a positive and productive team environment.
- →Assist with planning and executing successful annual Turnover processes.
- →Regularly inspect and report on property curb appeal and overall appearance.
- →Coordinate work orders with appropriate staff to ensure requests are being met on time.
- →Assist with all customer sales interactions, both personally and through directing team members.
- →Utilize KPIs to report on trends, insights and proactively address issues.
- →Perform weekly market surveys to identify and recommend local marketing opportunities.
- →Manage promotional material and property incentives meeting marketing and concession budget.
Requirements
- ✓College graduate preferred, with a minimum of two years of customer service, sales and/or community management experience.
- ✓Ability and willingness to work up to six days per week for necessary level of management coverage.
- ✓Excellent written and verbal communication skills.
- ✓Proficient in Microsoft Office and Property Management Systems.
- ✓Strong organizational, problem-solving, and analytical skills.
- ✓Handles multiple, complex projects, with minimal guidance, prioritizes effectively, and meets deadlines.
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