Performance and Operations Manager - Legal Personal Injury at TheWardLawGroupPL

We are looking for a data-driven operational leader to oversee our Senior Production Team, Medical Management, and Reduction Departments. The ideal candidate will have a proven track record of identifying operational patterns, analyzing data, and coaching teams to improve performance based on KPIs.  This role goes beyond traditional meetings—it requires an engaged, hands-on leader who leverages real-time data to shape strategy, address challenges proactively, and develop action plans that enhance efficiency and drive results.  Key Responsibilities:  Data-Driven Decision Making  • Analyze operational performance metrics to identify patterns and opportunities for improvement.  • Implement KPI-driven coaching to optimize team productivity and results.  • Take ownership of data insights to drive strategic business improvements. Operational Leadership & Team Management  • Oversee the Senior Production Team, Medical Management, and Reduction Departments, ensuring alignment with firm goals.  • Provide hands-on leadership, coaching, and direct intervention when performance lags.  • Develop custom action plans for team members to improve efficiency and execution.  • Ensure all processes align with customer service excellence and the firm’s mission. Performance Optimization & Course Correction  • Identify bottlenecks in workflows and execute data-backed solutions to increase efficiency.  • Establish accountability by implementing real-time monitoring of KPIs and output.  • Work proactively—not reactively—to correct inefficiencies before they escalate. Cross-Functional Collaboration  • Partner with leadership and unit managers to align department goals with firm strategy.  • Lead high-impact initiatives that improve customer experience, efficiency, and profitability. Results & Execution Focus  • This is not a passive leadership role—you will be expected to roll up your sleeves, analyze problems, and actively drive execution.  • Your success will be measured by data, efficiency gains, and real improvements in performance. Salary: $85,000 - $125,000 per year compensated on experience