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Logistics & Customer Service Specialist - Latin America at TheWonderfulCompany
TheWonderfulCompanyLos Angeles, CA, us·1h ago
Entry LevelFull-time
Salary Range
$25,500 - $34,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
• Manage customer orders for Latin America markets, including direct shipments from Fiji and warehouse orders from U.S. distribution centers
• Serve as the primary point of contact for Latin America customers, ensuring timely, accurate, and professional communication
• Process customer orders, changes, and rush requests, confirming feasibility and execution timelines within 24 hours
• Prepare and manage all required international shipping and export documentation, including ITNs and booking requests
• Track international shipments end-to-end and provide regular status updates to customers
• Coordinate with Planning, Transportation, Drayage, Ocean Freight, Finance, and Compliance teams to ensure smooth shipment execution
• Monitor inventory availability at U.S. warehouses and support customers during potential out-of-stock situations
• Work with freight forwarders to manage shipment timelines, sail dates, and delivery commitments
• Identify recurring issues and recommend process improvements to enhance service quality and operational efficiency
• Provide backup logistics and customer service support for international regions including Asia, Australia, and EMEA, and escalate complex issues to the Sr. Manager, International Logistics
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About TheWonderfulCompany
TheWonderfulCompany is a distinctive enterprise that operates at the intersection of innovation and consumer goods, creating products that blend quality with a touch of wonder. While the name suggests a global or timeless presence, the company likely focuses on delivering unique experiences through its offerings. Founded with a vision to redefine everyday items, it may have emerged from a passion for craftsmanship and creativity, aiming to bring joy and functionality to its customers' lives. The company’s name and domain imply a commitment to excellence and a brand that stands out in a crowded marketplace. TheWonderfulCompany specializes in a curated selection of products that range from home goods to lifestyle accessories, each designed with meticulous attention to detail and sustainability in mind. Key features of its offerings include eco-friendly materials, innovative designs, and a focus on durability, ensuring that each item not only looks appealing but also serves a practical purpose. The target audience is discerning consumers who value both aesthetics and functionality, seeking products that enhance their daily routines while aligning with their values. The company’s portfolio is likely designed to cater to a broad demographic, from young professionals to families, who appreciate thoughtful design and quality.
