Consultant Systems Support Engineer at Thoughtworksreferral

Thoughtworksreferral

Hyderabad, India·2d ago

Mid LevelFull-timePythonJavaAWSGCPAzureAgileScrumCI/CDAI

Salary Range

$20,400 - $27,600 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

As a Systems Support Engineer at Thoughtworks, you will play a vital role in supporting the day-to-day operations of application systems. This role involves actively contributing to incident management and gaining exposure to DevOps practices.

Key Responsibilities

→Work with incident management process and tools
→Use complex application systems to debug business impacting issues
→Follow standards and best practices to bring operational efficiencies, stability, and availability
→Use continuous delivery practices to evolve, support, and deliver high-quality software
→Leverage knowledge of logging techniques for alerting, monitoring, and identifying incident root causes
→Derive meaningful reports and set up alerting and monitoring mechanisms
→Apply the latest technology thinking to solve client problems

Requirements

✓Experience with programming languages such as Java and .Net
✓Understanding of cloud platforms like AWS, Azure, or GCP
✓Experience with scripting languages such as Python and Powershell
✓Ability to use debugging tools and troubleshoot code issues
✓Experience with relational or non-relational databases
✓Experience with CI/CD tools like Jenkins or Azure pipelines
✓Exposure to application monitoring tools such as DataDog, Prometheus, or Grafana
✓Comfort with Agile methods such as Scrum and/or Kanban
✓Strong communication and articulation skills
✓Presence in the external tech community
✓Resilience in ambiguous situations
✓Willingness to be part of a 24x7 team and handle multiple engagements