VodafoneThree Product Lead - Inlife at Three UK

The Product Lead – In-Life is a senior individual contributor responsible for owning and optimising defined areas of Three Mobile’s in-life Pay Monthly and Pay As You Go product portfolio. Working closely with the In-Life Product Manager, the role supports the end-to-end management of in-life products, driving day-to-day performance, customer experience improvements, and continuous optimisation.  Operating in an agile environment at the intersection of CX, Commercial, and Technology, the Product Lead plays a key role in optimisation, performance reporting, and transformation support, while helping to elevate product management standards across Three.    What you’ll do Product Development & In-Life Management  • Own the lifecycle of assigned in-life products, journeys, or initiatives, from backlog prioritisation through delivery, optimisation, and performance management.  • Support the In-Life Product Manager in the end-to-end ownership of the in-life portfolio, including Pay Monthly, Pay As You Go, eSIM, Smartwatch Connectivity, Roaming, and Value-Added Services.  • Ensure assigned products and initiatives are aligned to the wider portfolio strategy and Three Mobile’s commercial and customer objectives.  • Work in an agile set-up to deliver incremental product improvements, balancing speed, quality, and operational stability. Commercial Performance & Customer Outcomes  • Monitor and drive commercial performance across assigned product areas, optimising pricing, offers, and journeys to improve conversion, retention, attach rates, and cost efficiency.  • Identify and deliver opportunities to enhance customer experience, reduce complaints, and improve service outcomes.  • Use agile and test-and-learn techniques to experiment, iterate, and improve customer engagement and partner offerings. Reporting, Insights & Performance Management  • Be accountable for comprehensive in-life product performance reporting, covering commercial KPIs, channel impacts, customer experience, complaints, and operational health metrics.  • Translate data and insights into clear recommendations and prioritised actions for the In-Life Product Manager and senior stakeholders.  • Proactively identify trends, risks, and opportunities, ensuring transparency and early escalation where required. Transformation & Migration Support (3nV)  • Act as an in-life product SME for transformation programmes, including 3nV, supporting testing, journey validation, configuration, and readiness on the Vodafone platform.  • Work closely with transformation, technology, and CX teams to assess in-life impacts, dependencies, and risks.  • Help ensure continuity of product performance and customer experience throughout migration, proactively identifying and mitigating issues. Cross-Functional Delivery & Governance  • Collaborate with CX, Technology, Operations, Finance, Legal, and Channel teams to deliver in-life product changes and manage cross-functional dependencies.  • Contribute to governance forums, providing clear updates on delivery progress, risks, performance, and outcomes.  • Support effective decision-making through strong product input and evidence-based recommendations. Senior Stakeholder Engagement  • Provide regular, clear updates to the In-Life Product Manager and Three Mobile leadership on product performance, delivery progress, and customer impact.  • Ensure transparency of priorities, decisions, and outcomes, building trust and credibility in product management.