Senior Product Manager at Tide

ABOUT TIDE At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting. Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love. Tide facts: • Tide is available for UK, Indian, German and French SMEs • Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly • Over $300 million raised in funding • Over 2,500 Tideans globally - we’re diversity champions! • We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg. About the Role: As Senior Product Manager for Continuous KYC, you will be responsible for the product strategy and roadmap for all post onboarding KYX related activities. This encompasses both periodic reviews (e.g., annual reviews) and event-driven reviews (e.g., changes in customer information, high-risk flags). You will own the customer experience for these critical processes, ensuring they are efficient, effective, and compliant with all relevant regulations. Key Responsibilities: • Define and execute the product vision: Develop and maintain a clear product roadmap aligned with business objectives and regulatory requirements for Continuous KYC. • Customer Advocacy: Champion the customer experience throughout the ongoing KYC lifecycle. Understand customer needs and pain points, and translate them into product requirements. • Risk Management: Collaborate closely with risk and compliance teams to ensure all ongoing KYC activities are compliant with relevant regulations (e.g., AML, KYC/CDD, OFAC). • Product Development & Delivery: • Define and prioritise product features and enhancements. • Work closely with engineering, design, and data science teams to deliver high-quality KYC solutions. • Manage the product lifecycle, from conception to launch and ongoing iteration. • Work with the design team to enhance the digital KYC member experience, improve the internal agent experience, and optimise operational efficiency • Data Analysis & Insights: Analyse customer data and key performance indicators (KPIs) to identify areas for improvement and inform product decisions. • Stakeholder Management: Effectively communicate product strategy and roadmap to internal and external stakeholders, including senior management, risk and compliance teams, and customers. What We're Looking For: We are looking for an exceptional KYC product manager to join Tide’s KYX team as we build one of the most sophisticated business and individual entity models that allows risk based approach to linked businesses and networks while enabling upselling of products and services. You will be comfortable in ambiguous situations and in dealing with matrix management. A unique role, you’ll be able to bring the vision to life whilst playing a leading role within Tide’s product team. Working alongside experienced product professionals and hand-in-hand with senior developers, data engineers, operation managers and risk experts to research, build, ship and improve the product. • You’ve spent at least seven years building products and working extensively with KYC/AML. • Deep understanding of KYC regulations and best practices. • Experience with designing and delivering customer-centric products in a digital environment. • Strong analytical and problem-solving skills with the ability to analyse data and draw insights. • Excellent communication, collaboration, and stakeholder management skills. • Ability to thrive in a dynamic and ambiguous environment. • Experience with Agile methodologies and product development tools. • Familiarity with financial services and regulatory landscape (preferred). • Proven experience in working with design teams to create exceptional user experiences, with a focus on improving both customer and internal user (agents, operations) satisfaction and efficiency • You’re comfortable working in a fast-moving company where priorities can change and processes may need to be created from scratch • You have familiarity with marketplace products, in financial admin (accounting, bookkeeping, payroll, tax etc.) or other services (KYC, digital marketing, legal & compliance etc.) • You have experience working with risk & compliance teams as well as operations teams What you’ll get in return: Our location-specific employee benefits are designed to cater to the unique needs of Tideans: • Competitive Compensation - competitive salary and share options • Time Off – Generous annual leave on top of bank holidays. • Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey. • Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide. • Health Insurance – Private family insurance with additional OPD coverage and top-up options. • Life & Accident Cover – Comprehensive accidental and life insurance protection. • Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops. • Volunteering & Development Days – Paid days annually for volunteering or personal growth. • Learning & Development – Annual budget for books, courses, coaching, and more. • WOO (Work Outside the Office) – Work from abroad for up to 90 days annually. • Home Office Setup – Contribution towards setting up your home office • Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement. • Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent) Tidean Ways of Working At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard. Disclaimer It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: • Tide does not charge any fees at any stage of the recruitment process. • All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. • Communication from Tide will only come from an official @tide.co email address. • Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at [Upgrade to PRO to see contact] Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process. Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. 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