RevOps Executive at Tillo

- Who we’re looking for: We’re looking for a process-minded Revenue Operations Executive to help improve how our go-to-market teams use systems, automation and AI to work more efficiently. This role suits someone who enjoys identifying inefficiencies, improving workflows and building scalable operational processes across sales, marketing and onboarding environments. You’ll work closely with teams across the business to reduce manual work, optimise automations and improve how our GTM systems interact. We’re looking for someone who is naturally curious, hands-on with automation tooling and motivated by improving operational efficiency rather than simply maintaining systems. The RevOps team currently manages more than 250 automations across the business, with a major focus on improving scalability, AI adoption and reducing operational bottlenecks across GTM workflows 🌟 - The challenge: Improve and scale our GTM operational workflows by reducing manual work, optimising automations and helping teams work more efficiently through better systems, process design and practical AI adoption 🚀 - Where you’ll work: This role will be based in Cape Town, you’ll be part of our global team, collaborating with colleagues and serving customers across the UK, USA, Australia, South Africa, and beyond. Our hybrid approach offers flexibility with regular team connection in our Cape Town office 🏢 The Tillo Difference [Upgrade to PRO to see link] We're in the business of rewards and incentives, so we know a thing or two about the importance of giving back. We can't grow as a business without growing as individuals, so we are committed to providing a workplace where passionate, driven individuals can thrive. We value collaboration, trust, positivity, and a willingness to learn - only by working as a team will we reach our goals. We’re the market leader in the UK and are active in a number of other markets including USA, Europe, Australia and India. 🌎 Day to day this role will - Maintain and optimise automated workflows across marketing, sales and onboarding systems - Design and improve automations using tools such as HubSpot, Zapier and AI-driven workflows - Identify manual or inefficient operational processes and recommend scalable improvements - Conduct audits of existing automations and workflow logic to identify optimisation opportunities - Support and improve lead-to-cash operational processes across GTM teams - Own and optimise selected GTM and sales enablement tools, including supporting adoption and usage - Work closely with marketing, sales and onboarding teams to reduce repetitive manual work - Support CRM process integrity and operational data quality across systems - Use AI tools such as Claude or ChatGPT to improve internal workflows and operational efficiency - Collaborate with Product Engineering on integrations and operational data flows - Support reporting, segmentation and operational enablement initiatives across the GTM organisation - Build trust with stakeholders by acting as a proactive operational improvement partner What we’re looking for - At least 1 year of experience in Revenue Operations, Sales Operations, Marketing Operations or a related GTM support role - Experience working with CRM platforms such as HubSpot, Salesforce or similar systems - Experience building or maintaining automations using no-code workflow tools such as Zapier or n8n - Practical experience using AI/LLM tools such as Claude or ChatGPT to improve workflows or operational efficiency - Strong process thinking and ability to identify inefficiencies across operational workflows - Comfortable working with operational data to identify issues, trends and optimisation opportunities - Ability to work independently and take ownership of operational improvement areas - Strong communication skills and confidence working cross-functionally with technical and non-technical stakeholders - Comfortable working in a fast-paced environment with evolving priorities - Curiosity and enthusiasm for improving systems, automation and operational efficiency Helpful but not essential: - Experience with LinkedIn Sales Navigator, ZoomInfo or other sales enablement tooling - Experience supporting lead-to-cash operational processes - Experience using low-code workflow tools such as Retool or Bubble - Experience working in B2B SaaS environments - Experience improving AI-enabled workflows or automation architecture - Familiarity with project management tools such as Jira or Asana Benefits We offer all our employees trust and empower our team to work with flexibility and autonomy. We’re a close-knit team and love working collaboratively, with our hybrid model, our team can come together at our fantastic offices, but also focus in their own space. The Tillo team are a motivated bunch and we all work hard to push Tillo forwards, always innovating. We completely understand the importance of work/life balance and offer a supportive and collaborative working environment with the following benefits: - 21 days holiday per annum (plus an additional day for your birthday 🎂) - Retirement Fund (5%) - Health insurance contribution - Employee Incentive Scheme - Hybrid Working - Top spec equipment including laptop, mouse, keyboard, monitor - Anniversary gifts - Monthly breakfasts, drinks, snacks and events - Team Learning & Development budget ABOUT TILLO Tillo makes gift cards, rewards, and incentives simple, efficient, and profitable. Operating in over 37 markets and 25 currencies, Tillo processes billions in gift card transactions through a single, plug-and-go API, powering rewards and incentives for the world’s leading businesses. Backed by Tenzing, Tillo is setting the global standard for digital gift card infrastructure. Diversity, Equity, and Inclusion Statement We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected.  We welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, race, ethnicity, religion or belief, sex, or sexual orientation.  If you require any reasonable adjustments during the recruitment process, please let us know, and we will be happy to accommodate your needs.