Business Operations Manager, Cashalo at Tilthq

JOIN THE TILT TEAM At Tilt, we see a side of people that traditional lenders miss. Our mobile-first products and machine learning-powered credit models look beyond credit scores, using over 250 real-time financial signals to recognize real potential. With millions of customers worldwide, we're not just changing how people access financial products — we're creating a new credit system that backs the working, whatever they're working toward. THE OPPORTUNITY: BUSINESS OPERATIONS MANAGER, CASHALO We're hiring a Business Operations Manager to own the operational backbone of Cashalo, Tilt's Philippines lending business. This role sits at the intersection of operations, strategy, and emerging technology — driving high-impact initiatives, building data-driven insights, and deploying AI-powered workflows that unlock capacity across the business. This is a high-visibility, hands-on role with direct exposure to senior leaders and the opportunity to shape how the company operates at scale. This is a hybrid role based in Manila, requiring you to be based in the office 2-3 days/week. HOW YOU'LL MAKE AN IMPACT - Lead cross-functional initiatives that improve quality, reduce operational defects, and increase scalability across the business. - Build and maintain reporting rhythms and dashboards that give leadership real-time visibility into CS health, KPIs, and emerging risks. - Translate operational data and ad-hoc analyses into structured, actionable recommendations that drive leadership-level decision-making. - Step into the company's highest-priority, most ambiguous problems — structuring the issue, forming a clear point of view, and driving execution through to resolution. - Design and deploy AI-powered workflows that reduce manual work, improve decision velocity, and unlock team capacity across functions. - Partner with functional leads to identify high-value AI use cases and build the enablement infrastructure that makes adoption stick. WHY YOU'RE A GREAT FIT - 5+ years' experience in business operations, management consulting, strategy, or a similarly analytical, project-driven role (fintech or high-growth startup experience a plus). - Demonstrated ability to structure ambiguous problems and drive execution without a lot of hand-holding. - Strong analytical skills — comfortable with data manipulation, pivot tables, and basic statistical analysis (Excel/Google Sheets required; SQL or BI tools a plus). - Hands-on experience with AI tools (ChatGPT, Claude, Notion AI, etc.) and genuine curiosity about how AI can improve how teams work. - Exceptional communication skills — able to influence, present, and write at a leadership level. - Proven ability to build relationships and work through influence in a cross-functional, remote-first environment. OUR INTERVIEW PROCESS 1. Initial Recruiter Call: A conversation to learn about your experience and what you're looking for in your next role. 2. Hiring Manager Interview: A deeper discussion about your background and approach to operations. 3. Case Study: A practical exercise to assess how you structure and solve business problems. 4. Leadership Conversation: A final conversation with a leader to discuss how you'll contribute to Tilt's mission, and how we can help you achieve your career goals along the way. Don’t meet every qualification? We care about potential over your past. If you're bringing ambition and drive to what we're building, we want to hear from you. WHAT YOU'LL GET AT TILT - Virtual-first teamwork: The Tilt team is collaborating across 14 countries, 12 time zones, and counting. You’ll get started with a WFH office reimbursement. - Competitive pay: We're big on potential, and it's reflected in our competitive compensation packages and generous equity. - Complete support: Find flexible health plans at every premium level, and substantial subsidies that stand up to global standards. - Visibility is yours: You can count on direct exposure to our leadership team — we’re a team where good ideas travel quickly. - Paid global onsites: Magic happens IRL: we gather twice yearly to reconnect over shared meals or kayaking adventures. (We’ve visited Vail, San Diego, and Mexico City, to name a few.) - Impact is recognized: Growth opportunities follow your contributions, not rigid promotion timelines. THE TILT WAY We're looking for people who chase excellence and impact. Those who stand behind their work, celebrating the wins and learning from the missteps equally. We foster an environment where every voice is valued and mutual respect is non-negotiable — brilliant jerks need not apply. We're in this together, working to expand access to fair credit and prove that people are incredible. When you join us, it's not just another day at the [virtual] office, you're helping millions of hardworking people reach better financial futures. You’re pushing ahead in your career? We can get behind that. Join us in building the credit system that people deserve.