Onboarding Consultant I, Guest - Emerging Markets - Mandarin Speaking at Toast

Toast

Remote, US·12h ago

Mid LevelFull-timeGoAI

Salary Range

$72,250 - $97,750 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Mandarin-English Onboarding Consultant to join Toast's Emerging Markets team. This role involves serving as the customer's relationship manager and point of contact during the onboarding phase of the customer journey.

Key Responsibilities

→Leverage Toast product knowledge and project management skills to partner with restaurant owners during the Go-Live phase and post 30 days of going live
→Create best practices for managing daily restaurant operations by enabling restaurant owners and staff to utilize Toast
→Consult with clients to determine configuration needs prior to go-live and communicate any unique needs to the project resources
→Perform onboarding configurations remotely while documenting the go-live process
→Leverage the Toast product configured to their business and workflow with a focus on operational efficiencies
→Manage several onboarding engagements simultaneously
→Drive seamless internal communication across Sales, Customer Success, and Product departments

Requirements

✓Bilingual/Fluent in Mandarin & English
✓3+ years of experience in a role responsible for customer satisfaction and business operations
✓Success operating independently and navigating competing priorities
✓Proven track record of success in meeting and exceeding goals
✓Excellent communication, organizational, and influencing skills