Onboarding Consultant I, POS - Emerging Markets - Mandarin Speaking at Toast

About the Role

We are looking for a Mandarin-English Onboarding Consultant to join Toast's Emerging Markets team. This role involves serving as the customer's relationship manager and point of contact during the onboarding phase of the customer journey. You will work autonomously under an Onboarding Manager to achieve monthly activation goals and deliver high-quality customer interactions.

Key Responsibilities

• →Leverage your Toast product knowledge and project management skills to partner with restaurant owners during the Go-Live phase, and build out onboarding plans that will produce a high-quality implementation experience within timeline and budget.
• →Create best practices for managing daily restaurant operations by enabling restaurant owners and staff to utilize Toast - this includes management of labor and food costs, table turn time and guest relationships.
• →Conduct remote site assessments to determine the networking needs of our clients prior to installation and communicate those needs to the project resources.
• →Perform onboarding remotely while documenting the installation of the Toast POS system, observe Toast best practices as well as document any deviations from best practices that were identified during the design phase of the project.
• →Create & lead an onboarding training plan to the entire restaurant staff on how to leverage the Toast product configured to their business and workflow with a focus on operational efficiencies that positively impact the guest and staff experience.
• →Manage several onboarding engagements simultaneously, including large books of onboarding business (80+ restaurants) in your region.
• →Ensure the transition goes smoothly and that you are available for remote Go-Live support to assist and guide the customer during their first several days of usage by providing post-live remote guidance, troubleshoot problems or follow-up training.
• →Drive seamless internal communication across Sales, Customer Success, and Product departments to resolve project blockers and accelerate activation timelines.