Loading...
LeadFull-timeGitAI
Salary Range
$165,750 - $224,250 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Toast is looking for a Principal Product Manager, Enterprise Systems to support our Care and Onboarding teams. You will transform and build out business processes using technology and systems, acting as the interface between various functional teams, engineering, and R&D.
Key Responsibilities
- →Interface daily with stakeholders and engineering partners, bridging the gap between business value and technical support systems
- →Own and deliver outcomes for high-impact strategic initiatives, from design to measured results
- →Partner with engineering teams and end users to ensure designs meet requirements and provide scalable solutions
- →Deeply understand timelines and options utilizing both technical dependencies and near-term business goals
- →Organize ambiguous ideas and targets into detailed functional requirements
- →Navigate the complexity of fast-moving processes, recognizing and advocating for best practices
- →Own a product roadmap and effectively work with business stakeholders to refine priorities
Requirements
- ✓8+ years of Product Management experience, ideally in systems or technical scope
- ✓Experience with Salesforce and platform integration is required
- ✓Experience with customer support platforms (Salesforce Service Cloud, Amazon Connect, etc) preferred
- ✓Highly experienced enabling customer support and onboarding system improvements
- ✓Strong advocate for simplicity and user experience
- ✓Demonstrated experience solving complex problems using a data-driven approach
- ✓Excellent communication skills and ability to translate business and technical languages
Free to sign up. Takes 30 seconds.
