Product Designer - Commerce Platform; Voice AI at Toast

About Toast Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. We build experiences that help make operating and growing a restaurant and delighting guests easier and scalable. It’s why tens of thousands of restaurant locations love Toast. About this roll* (responsibilities): We’re looking for a Product Designer with a deep passion for crafting exceptional user experiences and solving complex systems challenges across Voice AI experiences at Toast. In this role, you will: • Partner closely with product, engineering, and research to deeply understand our users and translate that understanding into thoughtful, intuitive product experiences. • Design end-to-end workflows across responsive web and native mobile, delivering clear wireframes, flows, prototypes, and design specs that guide product development. • Simplify complex, scaled operator workflows, helping restaurants manage menus, locations, and configurations with clarity and consistency. • Help drive the evolution of AI-driven tools, especially voice, that help operators make better, faster decisions. • Apply systems thinking to evolve platform-level experiences that leverage AI (e.g. operations, multi-location management, menu management ) that scale coherently across multiple product lines • Partner closely with the Design System team to ensure consistency and long-term extensibility. • Participate in design critiques and reviews, giving and receiving feedback that strengthens the quality of the work. • Support qualitative and quantitative research activities, translating insights into actionable product improvements. • Collaborate with localization and international teams to ensure designs are culturally appropriate and adaptable across different languages and regions. • Advocate for customer-centered design, elevating user needs and helping maintain a high bar of craft across the team. Do you have the right ingredients*? (requirements): • Experience designing holistic, end-to-end product experiences that leverage AI capabilities —comfortable moving from broad journeys to detailed interactions. • Ability to thrive in a fast-paced environment, proactively seeking clarity and adapting as responsibilities evolve. • Designing at a systems level with comfort contributing to and shaping design systems, identifying reusable patterns, influencing standards, and collaborating with partners to balance product-specific needs with platform-wide scalability. • Fluency in user-centered design methods and enough research literacy to ground design decisions in insights and data. • Strong interpersonal and collaboration skills; able to build trust and influence partners across disciplines. • Enduring sense of curiosity with a desire to continuously learn and evolve. • Advanced proficiency in Figma and other prototyping or design collaboration tools. • Passion for creating intuitive, delightful experiences that feel native across platforms and regions. Special sauce* (nonessential skills/nice to haves): • Your collaborative style inspires others to the point where people ask to work with you and your expertise and confidence have others seeking out your informed perspective. • You’re passionate about maintaining a healthy work-life balance by scoping, setting expectations and maintaining your boundaries. • You have a growth mindset - you see challenges as opportunities, believe feedback is a gift and can speak confidently about failures & what you learned from them. Our Spread* of Total Rewards We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at [Upgrade to PRO to see link] AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. #LI-Remote The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A$133,000—$213,000 USDZone B$115,000—$184,000 USDZone C$104,000—$166,000 USDHow Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: [Upgrade to PRO to see link] Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [Upgrade to PRO to see contact]. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.