Specialist II - IT Support at tomtom

tomtom

Pune, India·6d ago

Mid LevelFull-timeAzure

Salary Range

$10,200 - $13,800 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for an IT Support Specialist to join TomTom's team in Pune. This role involves providing advanced support for various operating systems, networking, and enterprise applications, ensuring high-quality service delivery and adherence to best practices.

Key Responsibilities

→Diagnose and resolve complex hardware and software issues
→Provide advanced support for operating systems (Windows, Mac OS, and Linux)
→Escalate unresolved issues to appropriate teams and ensure timely resolutions
→Apply ITIL-based processes including incident management and change management
→Document technical issues and solutions for knowledge sharing
→Communicate effectively with users at all levels
→Analyze service desk data and propose strategic improvements
→Mentor and coach junior support staff
→Partner with project managers during technology rollouts
→Support Microsoft Teams broadcasts and internal events

Requirements

✓Proven experience in IT support with strong troubleshooting skills and minimum 5 years of hands-on experience
✓In-depth knowledge of operating systems with 5+ years in Windows, 3+ years in Mac OS, and 2+ years in Linux
✓Good understanding of networking technologies with 3+ years of experience
✓Familiarity with IT service management frameworks (e.g., ITIL)
✓Strong problem-solving and analytical abilities
✓Excellent communication and interpersonal skills in English
✓Experience in training and mentoring technical staff
✓Hands-on experience with Microsoft 365 and managing Exchange online
✓Solid understanding of current client deployment technologies such as Windows Autopilot and MDM platforms
✓Working understanding of SSO and Multi Factor Authentication
✓Good working knowledge of Android and iOS
✓Solid understanding of asset lifecycle management
✓Experience in supporting meeting rooms and Audio / Video conferencing solutions