Platform Engineer at Top Hat

We’re looking for an engineer experienced with DevOps practices to join our Core Platform team. The primary goal of this team is to improve our software delivery performance and availability by driving DevOps culture, tools, and practices across the engineering department. Besides the multiplicative impact of your own contributions, this role is a good mentorship opportunity for teams learning to build and operate their own services. We are open to remote candidates based anywhere across Canada in this role You will: - Build and operate platform-level shared services and capabilities, such as continuous integration, continuous deployment, infrastructure automation, and monitoring. - Extend our reusable service template and its associated CI/CD tooling. - Lead efforts to further mature our cloud infrastructure and platform offering as our business grows. - Build and extend our production observability, helping teams manage and achieve SLOs. - Scale continuous deployment practices across the engineering department, equipping teams to ship software reliably and frequently with minimal friction. - Provide reusable patterns and guidance to enable DevOps practices (end-to-end production ownership within each cross-functional team). This means working with tools and infrastructure in addition to shaping processes and practices. - Coach product teams on operational ownership and teach blame-free root cause analysis for incidents that impact customers or delivery performance. - Mentor and support platform team members as they acclimate to the domain. You will also help new and junior developers learn how we work; day-to-day routines, best practices, and patterns while providing both positive and constructive feedback tactfully. - Participate in team on-call practices and support rotations. You bring: - An advocate for DevOps practices and principles. We have the buy-in and now it’s about continuing the execution of the vision. - Experienced in cloud infrastructure and tooling (AWS, Terraform), with the ability to design and operate services in the cloud. - Knowledgeable in CI/CD tooling (GitHub Actions), with experience maintaining large multi-stage pipelines. - Hands-on with infrastructure as code (Terraform), Docker, and observability tooling (Honeycomb). - Proficient in at least one software development language. While your skills are transferable, familiarity with Python, used for most of our platform work, will give you a strong head start. - A collaborative team player who can also independently drive mostly self-contained projects when required. Why team members love working at Top Hat: - A noble mission that creates meaningful, fulfilling work - A team that cares deeply for customers and for each other - Flexible, remote first work environment - Professional learning and development for all role levels - An awesome and welcoming Toronto HQ - Competitive health benefits that start on day one - A management team focused on performance, growth, engagement and connection - Our winning strategy and market potential - Innovative PTO policy with lots of time and space for self-care - Passionate customers that believe in us—and what we do - A chance to work with new tech like generative AI—and see the customer impact