Senior Customer Success Manager APAC at traackr

traackr

Philippines·15h ago

SeniorFull-timeRustGit

Salary Range

$66,300 - $89,700 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Customer Success Manager to join Traackr, a global SaaS technology company providing a data-driven influencer marketing platform. This role will partner with clients to optimize the implementation and adoption of Traackr, enabling teams to achieve their influencer program goals.

Key Responsibilities

→Establish tailored onboarding and training plans for new enterprise clients in APAC to ensure they learn, adopt, and are successful at the onset with the Traackr product.
→Determine critical measures for success for clients’ influencer programs to ensure there are quantitative and qualitative ways to measure progress.
→Leverage knowledge of current important program gaps to elevate and highlight the Traackr product in addition to strategic program goals.
→Monitor and address adoption and usage for clients in APAC region.
→Partner with Client Partners and fellow Customer Success Managers to establish strategic account management efforts by identifying and escalating signals of risk accounts and areas for further account growth.

Requirements

✓7+ years experience as a customer success manager working with global enterprise clients.
✓Experience with SaaS technology - preferably marketing or communication ecosystems.
✓Experience in beauty or influencer marketing.
✓Demonstrated public speaking and presentation skills.
✓Must have experience facilitating dynamic workshops for both small and large groups of people.
✓Excellent written and verbal communication skills across multiple geographies.
✓Ability to speak with clients at all levels within the organization.
✓Collaborative and team-oriented mindset.
✓Experience working in a consultative capacity with clients.
✓Bachelor's degree or higher.
✓Fluent English, another APAC language is a plus.