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Mid LevelFull-time
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
We are looking for a ServiceNow Developer with strong ITSM experience to work on enhancement and customization of existing ITSM modules such as Incident, Major Incident, Change, Problem, and Knowledge Management. The role involves improving current workflows, automating processes, and supporting IT service operations in an FMCG enterprise environment.
Key Responsibilities:
• Customize ServiceNow workflows, business rules, client scripts, and UI policies.
• Build and modify Service Catalog items and automation workflows.
• Work on integration with third-party systems using REST/SOAP APIs.
• Improve IT service delivery processes for business and IT teams.
• Develop reports, dashboards, and SLA tracking in ServiceNow.
• Collaborate with IT operations, infrastructure, and business teams to understand requirements.
• Participate in ITSM process improvements and automation initiatives.
• Provide support for production issues and system enhancements.
Required Skills:
• Incident Management
• Major Incident Management
• Change Management
• Problem Management
• Knowledge Management
Free to sign up. Takes 30 seconds.
About Trackmind
Trackmind is a forward-thinking company specializing in advanced tracking and analytics solutions, operating at the intersection of data technology and business intelligence. The name "Trackmind" suggests a focus on monitoring, measuring, and optimizing performance across various domains, likely serving industries that require precise data insights. While the exact founding date and location are not specified, the company's domain implies a global or digital-first approach, catering to clients who value data-driven decision-making. Trackmind positions itself as a leader in transforming raw data into actionable intelligence, helping organizations navigate complexity with clarity. The company's core offerings include sophisticated tracking systems, real-time analytics platforms, and customizable reporting tools designed to enhance operational efficiency and strategic planning. Key features may include intuitive dashboards, predictive modeling, and seamless integration with existing business systems, ensuring scalability and adaptability. Trackmind targets mid-to-large enterprises, particularly in sectors like e-commerce, logistics, and marketing, where data accuracy and speed are critical. By providing granular insights and actionable recommendations, the platform empowers clients to optimize processes, reduce costs, and capitalize on emerging opportunities. Trackmind has distinguished itself through its commitment to innovation and client-centric solutions, often cited for its ability to deliver measurable ROI. The company's market position is bolstered by a reputation for reliability and cutting-edge technology, making it a trusted partner for organizations seeking to leverage data for competitive advantage. Its unique value proposition lies in combining advanced tracking capabilities with intuitive usability, ensuring that even non-technical stakeholders can harness the power of data to drive growth and efficiency.
