Business Operations Intern at Transcarent

Role Overview As a key contributor at Transcarent, you will play an essential role in driving data-driven decision-making across the organization. Your daily responsibilities will include reporting and analysis to assist our leaders in meeting corporate utilization targets. By collaborating closely with stakeholders across various teams, you will gain insights into member needs, service utilization, and the operational factors influencing health outcomes. This role offers exposure to all of the non-clinical operational areas Transcarent, providing a comprehensive understanding of our business operations. A Day in the Life… * Data Reporting & Analysis: Use Tableau and SQL skills to monitor utilization data, flagging performance concerns, and analyzing potential solutions. * Member Feedback Review: Analyze CSAT & NPS comments to identify patterns and potential causes of negative sentiment, helping to inform improvements in service delivery. * Stakeholder Collaboration: Meet with leaders and Ops stakeholders to review performance metrics, escalation data, and identify action points for improvement. * Testing & Development: Work alongside the Analytics lead to test new apps or changes in existing applications, ensuring they meet standards before publication. * Back Office Engagement: Collaborate with the Back Office team to identify potential solutions for engaging members in creative ways. What We’re Looking For (Requirements) * Currently pursuing or recently completed a degree in Business Administration, Data Analytics, Statistics, Computer Sciences, or a related field. * Depending on location, contribute in a hybrid or remote work environment. * Self-Starter: Proactive attitude, with a desire to be part of a rapidly evolving, dynamic team. * Excel Proficiency: Strong understanding of Excel, including the ability to create and modify formulas. * Analytical Mindset: Interest in how business operations and analytics intersect to inform strategic decisions. * Adaptability & Learning: Willingness to embrace challenges, learn quickly, and adapt when things don’t go as planned—embracing the “fail fast” mentality to drive improvement. Why Join Us? * Gain Real-World Experience: Work on impactful projects that contribute to critical business decisions, providing valuable insights to leadership. * Develop Your Skills: Collaborate with seasoned professionals in data analytics, business operations, and process improvement, gaining exposure to various aspects of the business. * Collaborative Culture: Be part of a supportive team that values innovation, learning, and continuous improvement. * Pathway to Growth: Build a strong foundation for a career in business operations, data analysis, or strategic planning. About Our Internship Program We're excited to offer a hands-on internship experience designed to give you real-world exposure and meaningful work from day one. Our summer program runs May 26 – August 14, giving you a structured, full-season experience alongside talented teams across the business. We're looking for curious, driven individuals who are eager to learn, contribute, and grow. If that sounds like you, we'd love to hear from you! Program Details: Duration: May 26 – August 14 Compensation: Competitive hourly rate (role dependent) we do not provide relocation assistance Benefits: Internship roles are not eligible for Full-Time employee benefits Work Authorization: Candidates must be independently authorized to work in the U.S. — we are unable to provide sponsorship or work authorization for this position Who we are Transcarent is the One Place for Health and Careᵀᴹ, bringing medical, pharmacy, and point solutions together with the WayFindingᵀᴹ experience, the first and only generative AI-powered health and care platform for health consumers. Our WayFinding experience, paired with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences – Cancer Care, Surgery Care, and Weight Health – to support people with all of their health needs, simple or serious. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members. For more information, visit transcarent.com, and follow us on LinkedIn. At Transcarent, our values guide everything we do: • People First: We prioritize our Members, clients, and each other in every decision • Care: Every decision starts with improving health and care for our Members • Resilience: We push boundaries and take the uncharted path to change an industry • Results: We take ownership, solve with speed, and deliver for our people and each other • Humble and Human: We lead with humility, bring fun to tough moments, and go further together Total Rewards Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity. Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options. Our benefits and perks programs include, but are not limited to: • Competitive medical, dental, and vision coverage • Competitive 401(k) Plan with a generous company match • Flexible Time Off/Paid Time Off, 13 paid holidays • Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance • Mental Health and Wellness benefits Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.