Loading...
Mid LevelFull-timeRustAI
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Support Specialist to join our team at Triple Whale. This role focuses on providing exceptional customer service and technical support for our ecommerce intelligence platform.
Key Responsibilities
- →Respond to customer needs via live chat, owning the interaction from inception to resolution
- →Troubleshoot technical platform issues, escalating when necessary
- →Advise customers on best practices with the Triple Whale platform and its use cases
- →Assist customers with urgent needs and help guide them to solutions
- →Act as first line of defense for triaging and debugging platform health issues
- →Exceed customer expectations on response quality and overall experience
- →Continuously train to become an expert on the Triple Whale platform
Requirements
- ✓2+ years of experience in customer support or client-facing role, preferably in SaaS or tech
- ✓Experience in e-commerce, with analytics platforms, or with another SaaS platform
- ✓Strong verbal and written communication skills
- ✓Ability to troubleshoot basic technical issues and think creatively
- ✓Customer-first mentality with a genuine desire to help others
- ✓Comfortable using various software tools and learning new technologies
- ✓Ability to collaborate effectively with cross-functional teams
- ✓Ability to manage multiple tasks and prioritize effectively
- ✓Skilled at managing multiple priorities in a fast-paced setting
Free to sign up. Takes 30 seconds.
