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ManagerFull-time
Salary Range
$115,600 - $156,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a highly organized, hands-on Operations Manager to lead the setup, launch, and day-to-day operations of our new Live Casino Studio in Monterrey. This is a key leadership role responsible for building the team from the ground up and ensuring smooth 24/7 operations.
Key Responsibilities
- →Develop and document processes, workflows, and best practices for long-term scalability.
- →Monitor KPIs, performance metrics, attendance, and overall team effectiveness.
- →Foster a positive, professional environment and lead the full operational setup of the studio during the pilot phase and beyond.
- →Oversee recruitment, onboarding, and training of live dealers, supervisors, and support staff.
- →Build and manage shift schedules for a 24/7 operation across multiple departments.
- →Ensure consistent operational performance, quality standards, and compliance with company guidelines.
- →Collaborate with technical teams to maintain a smooth production and streaming environment.
- →Serve as the primary point of contact for the Monterrey studio.
Requirements
- ✓5+ years of experience in operations, team leadership, or production environments.
- ✓Proven ability in managing large teams or multi-shift operations (24/7 preferred).
- ✓Experience in hospitality, gaming, call centers, BPO, media production, or entertainment is a strong plus.
- ✓Strong communication skills in English.
- ✓Ability to create structure, processes, and team dynamics from scratch.
- ✓Excellent organizational, problem-solving, and decision-making abilities.
- ✓Comfortable working on-site and managing a hands-on operation.
- ✓Prior involvement in launching new operations, studios, or service lines.
