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SeniorFull-timeRustAWSAgileGitGoAI
Salary Range
$43,095 - $58,305 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success & Implementation Manager to join our team at TrustArc. This role involves leading complex customer implementations and nurturing long-term client relationships. You will guide customers through the deployment, scaling, and optimization of applications within the TrustArc Data Privacy Management Platform.
Key Responsibilities
- →Lead complex, multi-application implementations, ensuring successful project execution, on-time delivery, and customer satisfaction.
- →Build and sustain strong relationships with clients, acting as a strategic advisor by understanding their business objectives, privacy challenges, and long-term goals.
- →Provide practical guidance on operationalizing processes, data flows, and regulatory impacts, and lead trainings to optimize the platform for client use cases.
- →Manage implementations ensuring the platform aligns with customer-specific requirements.
- →Partner with Product Management and Engineering teams to translate customer feedback into actionable insights for product enhancements.
- →Monitor platform usage, analyze trends, and identify growth opportunities.
- →Support colleagues on complex customer calls and provide thought leadership within the Customer Success team.
- →Represent TrustArc at key industry events, including privacy conferences, to strengthen customer relationships and gather market insights.
Requirements
- ✓3+ years of experience delivering enterprise SaaS solutions, with a minimum of 2 completed full lifecycle implementations.
- ✓Strong understanding of privacy regulations and operationalization (CIPM certification preferred).
- ✓Experience in data analysis, report creation, process flow design, and platform configuration.
- ✓Ability to independently manage multiple projects, prioritize tasks, and deliver solutions that meet or exceed expectations.
- ✓Strong verbal and written communication skills, with a proven ability to deliver workshops and presentations to diverse audiences.
- ✓Demonstrated ability to work cross-functionally and influence internal stakeholders to advocate for customer needs.
- ✓Proven success in building long-term customer relationships, with a focus on fostering trust, loyalty, and customer success.
- ✓Minimum of 2 years in an Implementation & Customer Success Manager role within an enterprise environment, with experience managing and mentoring team members.
Benefits
- ★Health, Vision, and Dental Care (also available for partner).
- ★Endless PTO Program.
- ★100% Work from Home.
- ★Opportunities to participate in health-focused activities - mindfulness, wellness, active lifestyle.
- ★$2,500 active employee referral program.
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