Head of People Services at Trustpilot

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! People Services at Trustpilot doesn’t just support the business - it powers how we deliver a seamless, high-quality employee experience at scale. As we continue building the universal symbol of trust, we’re reimagining how people operations, systems, and governance can drive efficiency, consistency, and better experiences across the entire employee lifecycle. We’re now looking for a Head of People Services to lead and modernise our global people services. This is an opportunity to shape how People Services operates at Trustpilot — building robust processes, embedding strong governance, and enabling the business to scale with confidence. Sitting at the intersection of operations, technology, and compliance, this role is about turning people processes into measurable business impact. Leading a team across Copenhagen and London, the Head of People Services combines rigour with ambition, bringing order and accountability to complex, multi-entity operations while simultaneously driving meaningful transformation through technology, AI and automation. What you’ll be doing • Leadership: • Lead, develop and inspire a team of people operations and governance professionals, fostering a culture of accuracy, accountability and continuous improvement. • Build a service-oriented team culture that balances operational rigour with a genuinely human approach to the employee experience. • Act as an effective bridge between the team and the business, translating strategic priorities into operational execution. • People Operations: • Own and continuously improve the full employee lifecycle from preboarding through to offboarding — from contracts and addendums to terminations and decommissioning — , ensuring every touchpoint is efficient, accurate and compliant across all legal entities. • Drive efficiency and quality across all lifecycle processes through robust documentation, team training, and clear standards for execution. • Lead the team through the era of AI, proactively identifying opportunities to modernise manual or high-volume processes and bring the service into the future. • Governance: • Own the system of governance that enables the People function to operate with regulatory compliance and financial discipline, ensuring the right controls, processes and accountability structures are in place across the entire People team. • Define and maintain the requirements for the People function’s risk register, material Plc controls and workplace health and safety, overseeing governance obligations. • Serve as the function's lead for SOC2, ensuring controls are fit for purpose, properly evidenced and audited and consistently followed. • People Systems & Technology: • Own the strategy and roadmap for the People team's core technology stack (including the HRIS, ATS, LMS and other supporting tools), ensuring all systems are integrated, fit for purpose and evolving in line with the needs of the business. • Serve as the overall owner of Trustpilot’s HRIS, with accountability for data integrity, configuration, and the ongoing management of system changes. • Anticipate future needs and bring forward proposals for technology investment that will enhance operational efficiency, data quality, and the overall employee experience. Programme management of key People function initiatives (e.g. end-of-year processes) is also part of this role, ensuring cross-team efforts are coordinated, delivered on time and customer-first. What’s in it for you • A range of flexible working options to dedicate time to what matters to you • Competitive compensation package + bonus • Private Medical Insurance • 25 days holiday per year, increasing to 28 days after 2 years of employment • Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community • Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist • Pension and life insurance • Health cash plan, online GP, 24/7, Employee Assistance Plan • Full access to Headspace, a popular mindfulness app to promote positive mental health • Paid parental leave • Season ticket loan and a cycle-to-work scheme • Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for • Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials. • Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more. • Independent financial advice and free standard professional mortgage broker advice • Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career • Tailored leadership development program consisting of workshops, coaching opportunities, and structured feedback mechanisms to enable world-class leadership Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you! About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team ([Upgrade to PRO to see contact]) quoting the role you wish to apply for. Any offer of employment for this position will be subject to our standard background checks.