Salesforce Senior QA Analyst at Trustpilot

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! We are seeking a Senior Salesforce QA Engineer with expertise in building robust and scalable automated testing frameworks to join Trustpilot’s Go-to-Market Technology department. This role will be pivotal in ensuring the quality of large strategic projects within our Salesforce platform, collaborating across our commercial, marketing, and customer service teams. The ideal candidate will have a strong background in modern Salesforce QA practices, a proactive approach to operational excellence, and a deep understanding of automated testing and process governance. You will take full ownership of the QA process, ensuring the wider Salesforce team follows established standards to deliver performant, secure, and bug-free solutions. What you’ll be doing: • QA Ownership: Take full accountability for the end-to-end QA process, work closely with other business functions to align testing strategies and ensuring the engineering team adheres to these standards throughout the SDLC. • Automation Leadership: Design, develop, and maintain a robust automation framework with a core focus on Provar and other tooling, creating new scripts to ensure comprehensive test coverage for custom Salesforce solutions, with a focus on efficiency. • Test Implementation: Lead the QA delivery of testing for complex project features, from initial test planning and cross-functional problem solving to final regression and deployment sign-off. • End-to-End Testing: Execute thorough end-to-end testing across the Salesforce ecosystem, including integrations with internal and external systems via APIs. • Peer Review & Governance: Participate in review cycles to ensure both manual and automated tests align with the broader Salesforce strategy and quality benchmarks. • Best Practices: Implement QA best practices, focusing on maintainable automation code, data integrity, and performance testing within the Salesforce environment. • Troubleshooting: Support incident management by identifying root causes through technical troubleshooting and detailed bug reporting. • Requirement Translation: Collaborate with stakeholders and business analysts to translate complex business requirements into detailed test cases and acceptance criteria. • DevOps Integration: Utilise and contribute to CI/CD processes and version control workflows, integrating Provar automation into the deployment pipeline to support high-velocity delivery. • Documentation: Develop and maintain comprehensive QA documentation, including test plans, execution reports, and automation maintenance guides. • Mentorship: Provide guidance and technical coaching to Administrators and junior team members to support their understanding of quality standards and automation. Who you are: Technical Skills • Certifications: Salesforce Certified Associate or Administrator—Provar certifications or Salesforce Certified JavaScript Developer I are highly valued. • Experience: 5+ years of hands-on experience in Salesforce QA, with a proven track record of maintaining and scaling testing automation suite. • Modern Tooling: Extensive experience with Automation Testing tooling, Salesforce Lightning Experience, and validating Lightning Web Components (LWC). • Process Proficiency: Demonstrated proficiency in end-to-end QA methodologies, including functional, regression, UAT, and integration testing. • Integrations: Strong understanding of testing Salesforce APIs (REST, SOAP, Bulk) and complex data flows between systems. • Security & Data: Deep understanding of the Salesforce security model (profiles, permission sets, sharing rules) and how to validate these programmatically. • Tools: Proficiency in using tools such as VS Code, Salesforce CLI, Git, and ALM tools like Jira or Azure DevOps. Collaboration & Mindset • Strong interpersonal skills, with the ability to lead technical discussions regarding quality and explain complex defects to non-technical stakeholders. • A leadership mindset, helping to support colleagues with development and mentoring other QA engineers. • A proactive and flexible mindset, ready to take the lead in a dynamic environment and champion the "Quality First" culture. • Strong analytical and problem-solving skills, with a quality focus on building maintainable, scalable automation scripts. What’s in it for you: • A range of flexible working options to dedicate time to what matters to you • Competitive compensation package + bonus • 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) • Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community • Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist • Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health • Paid parental leave • Central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price • Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials • Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms • Employee discounts to restaurants and shops About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team ([Upgrade to PRO to see contact]) quoting the role you wish to apply for.