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SeniorFull-timeRustAPI
Salary Range
$140,000 - $190,000 /year
About the Role
We are seeking a Solutions Architect to serve as a trusted advisor to our Public Sector clients at Truv. This role combines deep technical expertise with strong relationship management skills to drive product adoption, customer satisfaction, and business outcomes in a high-growth environment.
Key Responsibilities
- →Own the technical post-sales relationship with assigned government accounts, serving as the primary point of contact for technical implementation, integration, and optimization.
- →Develop and execute technical account plans that align our solutions with customers' business objectives and technical environment.
- →Lead client onboarding, solution design, implementation, and integration projects, collaborating with customers' technical teams and internal engineering resources.
- →Create and deliver training programs for customer teams.
- →Proactively identify and resolve technical challenges before they impact customer satisfaction. Conduct review sessions and health checks to ensure optimal platform utilization.
- →Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption.
- →Partner with Product and Engineering teams to advocate for customer needs and provide market feedback.
- →Document best practices and contribute to internal knowledge base, guide customers through platform updates, new feature releases, and technical changes.
Requirements
- ✓5+ years of experience in technical customer success, solutions architecture, or similar customer-facing technical role within B2B SaaS
- ✓Proven track record at early-stage startups (50-200 employees)
- ✓Minimum 5 year tenure in previous positions, demonstrating stability and impact
- ✓Strong technical background with understanding of APIs, integrations, data workflows, and enterprise software architecture
- ✓Enterprise account management or customer management experience essential
- ✓Strong analytical and problem-solving capabilities
- ✓Outstanding communication skills with ability to explain technical concepts to various audiences
- ✓Bachelor's degree in Computer Science, Engineering, or related field
- ✓Ability to travel up to 30%
Benefits
- ★Competitive salary and equity package
- ★Fully Remote
- ★Health, dental, and vision benefits
- ★401(k)
- ★Flexible time off
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