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Google CCAI Developer, Technical Lead - Tuning & Optimization at Ttecdigital
TtecdigitalAustin, TX·1w ago
LeadFull-timeRailsAWSGitGoAIAPI
Salary Range
$130,000 - $150,000 /year
About the Role
We are seeking a Google Contact Center AI (CCAI) Developer / Technical Lead to design, build, optimize, and operate enterprise-grade virtual agent and agent assist solutions. This role focuses on post-production tuning, performance optimization, root-cause troubleshooting, and continuous improvement.
Key Responsibilities
- →Architect and develop complex Dialogflow CX solutions using multi-flow designs
- →Lead NLU tuning and optimization efforts across production bots
- →Serve as the technical escalation point for CCAI issues
- →Design and implement secure integrations with CRM systems
- →Integrate CCAI with enterprise contact center platforms
- →Leverage conversation analytics and BigQuery to identify drop-off points
- →Integrate LLM capabilities for intent enrichment and summarization
- →Establish dialog design, coding, and tuning standards
Requirements
- ✓7–10+ years in software engineering or contact center technology
- ✓3–5+ years hands-on with CCAI / Dialogflow CX
- ✓Proven experience tuning production bots with measurable KPI improvements
- ✓Strong troubleshooting and root-cause analysis skills
- ✓Solid experience with APIs, cloud services, and distributed systems
- ✓Deep understanding of contact center operations and metrics
Benefits
- ★Medical, dental, vision
- ★Tax-advantaged health care accounts
- ★Financial and income protection benefits
- ★Paid time off (PTO) and wellness time off
