Loading...
LeadFull-timeAWSTerraformGitGoAIML
Salary Range
$76,500 - $103,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Solutions Engineer – AWS Contact Center Practice to join TTEC Digital. This role will support pre-sales, solution development, and go-to-market initiatives within TTEC Digital’s AWS practice, focusing on designing scalable AWS contact center solutions.
Key Responsibilities
- →Develop technical solutions and architecture diagrams for customer proposals and RFP responses
- →Create detailed effort estimates and Scopes of Work (SOWs)
- →Translate business requirements into actionable technical delivery plans
- →Support RFP/RFI responses with solution narratives and technical estimations
- →Build customer-facing demonstrations and POCs showcasing AWS contact center capabilities
- →Produce technical documentation, solution guides, and best-practice materials
- →Develop go-to-market collateral including solution briefs and white papers
Requirements
- ✓7+ years of experience in technical pre-sales, solutions engineering, or contact center consulting
- ✓Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)
- ✓Hands-on experience with Amazon Connect
- ✓Strong knowledge of AWS services including AWS Lambda, Amazon Lex, S3, Amazon DynamoDB, and CloudFormation/CDK
- ✓Experience developing integrations within Amazon Connect
- ✓Experience with contact center platforms such as Genesys Cloud CX, Avaya, Cisco, or Five9
- ✓Strong technical writing skills (SOWs, RFP responses, proposals)
- ✓Customer-facing presentation and demo skills
- ✓Strong analytical and solution design mindset
Benefits
- ★Competitive salary and benefits package
- ★Opportunity to work with cutting-edge AWS technologies
- ★Chance to collaborate with cross-functional teams and influence solution strategy
Free to sign up. Takes 30 seconds.
