Principal Technical Project Manager at Ttecdigital

Ttecdigital

Austin, TX·6h ago

LeadFull-timeAgileScrumGit

Salary Range

$140,000 - $165,000 /year

About the Role

TTEC Digital is seeking a Principal Technical Project Manager to join their Solutions team. This role involves providing program and project management services for the design, deployment, and delivery support of services and solutions in a client-facing environment.

Key Responsibilities

→Manage the overall delivery relationship with assigned program/project clients.
→Provide technical expertise and project status to senior level managers, directors, and executives.
→Lead implementation of large enterprise projects and small programs with team sizes varying from 3 to 10 people.
→Set up and drive program management functions including communication plans, meetings, tracking, reporting, and escalation processes.
→Deliver weekly status reports to client stakeholders, delivery management, and account team.
→Ensure client stakeholder alignment and drive overall program customer satisfaction.
→Develop and deliver financial reporting dashboards providing project financial status.
→Identify risks, assumptions, and constraints, and implement actions to minimize impact.
→Review project invoices for accuracy.
→Work with project staff to develop work plans and assign duties.
→Attend meetings and training as required.
→Work with system analysis and project management for project completion.

Requirements

✓Experience delivering transformation projects.
✓Experience leading Zoom Contact Center as a Service (CCaaS) implementation projects.
✓Deep knowledge in at least one of these technologies: Zoom, NICE CXone, Genesys Cloud, Five9, Amazon Connect.
✓5+ years Project/Program Management experience within a consulting environment.
✓Experience leading large enterprise client projects with $20,000 - $1,000,000 in consulting services.
✓Experience managing projects following multiple implementation methodologies, including Waterfall, Agile/Scrum, and hybrid.
✓Experience leading a program with multiple projects and workstreams.
✓Superb written and verbal communication and listening skills.
✓Excellent organizational and planning skills.
✓Ability to build relationships, collaborate, problem solve, negotiate, drive, and persuade.
✓PMP or other Project Management Certification strongly preferred.
✓Ability to travel up to 30%.