Lead DevOps Engineer at Tulip

This role is located in Somerville, MA. - We are a hybrid work environment and are in the office 3+ days/per week. To be considered for this role, candidates must have United States Citizenship due to the nature of the assignments. If you do not have U.S. Citizenship, you will not be considered for the position. Tulip, the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip's cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category. A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, and Israel. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage's Top Workplaces USA, and one of Built In Boston's "Best Places to Work" and "Best Midsize Places to Work." About You You're a senior infrastructure engineer who believes that the best system is one that runs itself. You thrive on building automation that eliminates toil, designing for resilience at global scale, and owning the full lifecycle of cloud infrastructure — from architecture to observability. You bring a bias for action and a continuous improvement mindset to everything you do: if something can be automated, you'll automate it; if a system is fragile, you'll make it robust. You're equally comfortable diving deep into a production incident and partnering with developers to make their lives easier. In this role you will coach and mentor fellow DevOps Engineers on technical best practices, tooling, and operational patterns, helping raise the collective capabilities of the team. What Skills Do I Need? • 5-7+ years of hands-on DevOps or Infrastructure Engineering experience, with demonstrated ownership of production cloud environments at scale • Proficiency with modern cloud infrastructure tooling — experience with Kubernetes, Helm, Terraform, Ansible, and major cloud providers (AWS and/or Azure) is highly relevant • Proven experience mentoring and coaching engineers — whether formally or informally — and a genuine interest in developing the people around you • Experience managing enterprise-grade data persistence layers, including NoSQL and SQL databases, key/value stores, and messaging systems (e.g., AMQP, MQTT) • Familiarity with observability and monitoring tooling (e.g., Prometheus, Mimir, Thanos, Grafana) and a strong understanding of what good SRE practice looks like in a fast-growing SaaS environment • Comfort driving team rituals — sprint planning, standups, retrospectives — and contributing to a high-performing team culture • Exposure to modern programming or scripting languages used in infrastructure contexts (e.g., Go, TypeScript, Python, Bash) • Bachelor's degree in Computer Science, Engineering, or equivalent practical experience Key Responsibilities • Own the deployment, health, and continuous improvement of Tulip's multi-cloud, multi-region SaaS environments — including clusters spanning the US, Europe, and Asia • Design and evolve cloud architecture to ensure customer availability, stability, and performance as Tulip scales globally • Contribute to and help shape the infrastructure technical roadmap in partnership with engineering leadership • Own and continuously improve Tulip's CI/CD infrastructure, driving toward a fully automated, human-interaction-free software delivery lifecycle • Build automation tooling and internal systems that reduce operational toil and increase developer velocity and bring the team along in building and owning them • Define and maintain observability standards across Tulip's cloud environments, including metrics, alerting, logging, and distributed tracing • Proactively identify performance degradation and capacity risks before they impact customers; lead incident response and drive root cause analysis • Mentor and coach junior and mid-level engineers through code reviews, pairing sessions, and regular technical guidance • Serve as a close partner to application engineering teams throughout the SDLC, providing infrastructure guidance and support • Participate in the on-call rotation and help establish on-call best practices that scale as the team grows Key Collaborators • Application Engineering teams • Edge & Hardware teams • QA team • Product Management • Customer Support Working At Tulip We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered. We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include: • Direct impact on product and culture • Company equity • Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K) • Flexible work schedule and unlimited vacation policy • Virtual company events and happy hours • Fitness subsidies We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range posted, actual compensation will be determined depending on multiple factors including job-related knowledge & skills, experience, business needs, geographical location, market compensation data, and internal equity. Expected compensation ranges for this role may change over time. The salary range for this position is $150,000 - $190,000 per year. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Please note that we may use AI-based tools to support parts of our hiring process. All data processing is carried out in compliance with local data protection laws, ensuring all personal candidate information is handled securely and ethically.