Loading...
SeniorFull-timeRust
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a bilingual education technology professional to join our Customer Onboarding team in the US or MX, serving the AMERICAS region. This role requires fluency in Spanish and English (spoken and written).
Key Responsibilities
- →Guide customers through a seamless implementation process, including change management, implementation, integrations, training, usage, and adoption
- →Educate customers through compelling and interactive training sessions, inspiring them to incorporate our products into their teaching and learning strategies
- →Solve technical problems with empathy and optimism, identifying and mitigating risks associated with product adoption
- →Collect and act on feedback from customers and peers to improve training delivery and consultative approach
- →Understand and act on success metrics, tracking key metrics related to onboarding, adoption, and retention
- →Develop outstanding training materials, continually testing new ideas and creating high-quality resources
- →Work collaboratively with internal teams and customers to ensure alignment and successful outcomes
Requirements
- ✓Bilingual fluency in Spanish and English (spoken and written)
- ✓Expertise in customer training and consultation
- ✓Strong understanding of change management principles
- ✓Advanced functional knowledge of educational technology products
- ✓Exceptional presentation skills for both online and in-person training delivery
- ✓Ability to manage multiple projects simultaneously
- ✓Strong written communication and scheduling skills
- ✓Experience with project scheduling and control tools
- ✓Meticulous attention to detail and brand design guidelines
Free to sign up. Takes 30 seconds.
