Loading...
Entry LevelFull-time
Salary Range
$5,100 - $6,900 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Onboarding Consultant to join our Customer Onboarding team in India. This role focuses on helping new and existing customers in the APAC region navigate change management through customer training and consultation.
Key Responsibilities
- →Guide customers through a seamless implementation process, managing change management, implementation, integrations, training, usage, and adoption
- →Educate customers for immediate success through compelling and interactive training sessions
- →Solve technical problems with empathy and optimism, identifying and mitigating risks associated with product adoption
- →Collect and act on feedback from customers and peers to improve training delivery
- →Understand and act on success metrics related to onboarding, adoption, and retention
- →Develop outstanding training materials that align with customer needs and brand guidelines
- →Work collaboratively with internal teams to ensure successful customer onboarding and implementation
Requirements
- ✓Expertise in education technology and assessment
- ✓Strong presentation skills for both online and in-person software training delivery
- ✓Advanced functional knowledge and product expertise in the Turnitin product suite
- ✓Exceptional written communication and scheduling skills
- ✓Ability to manage multiple projects simultaneously
- ✓Experience with project scheduling and control tools
- ✓Strong problem-solving skills and technical knowledge
- ✓Ability to collaborate effectively with cross-functional teams
Free to sign up. Takes 30 seconds.
