Customer Success Associate (CSA), Provider at Turquoise Health

The Role This is a fully remote role within the United States. The Customer Success Associate (CSA) role is a critical position within the Turquoise Health Customer Success team, designed as a launchpad for advancement to the Customer Success Manager (CSM) role. CSAs play an integral part in ensuring customers receive measurable value from the Turquoise Health platform and product suite. This role serves as the foundation for developing the competencies required for success in the CSM role at Turquoise Health, including strategic account management, revenue forecasting, customer engagement, effective communication, and retention strategy. You’ll support and eventually lead key customer relationships, bridging tactical support with strategic account management, renewal preparation, and insights delivery. Success in this role means you’re trusted as a thought partner by both customers and internal teams, and are visibly on the path to CSM. This position is ideal for a customer success professional who already operates with a strategic mindset, possesses healthcare fluency, and is eager to grow into full account ownership at Turquoise Health while executing at a high level today. It is required that you have prior customer success, account management, or consulting experience with customers in healthcare, revenue cycle, hospital billing/coding, managed care, or payer contracting, as well as exposure supporting customers in the SaaS space. We strongly encourage BIPOC, people with disabilities, and LGBTQIA+ folks to apply for any open roles of interest. Building a truly diverse team is a challenge that we do not shy away from. Healthcare affects all people differently, but it significantly affects those in underserved communities. With a robust, diverse team, we are stronger and better equipped to change the future of healthcare for all. Responsibilities: - Account Planning: Partner with the Customer Success team to develop and execute strategic account plans that drive engagement, retention, and expansion opportunities. Synthesize customer insights, data trends, and renewal timelines into actionable next steps. Support renewal preparation, including forecasting and surfacing potential risks or growth opportunities. - Customer Engagement & Relationship Building: Gradually assume ownership of customer relationships, leading meetings, delivering product training on new features, and managing follow-ups. Build credibility and trust with provider clients through confident, consultative communication and healthcare expertise. - Operational Excellence: Support all phases of the post-sales customer lifecycle, including onboarding, renewals, and ongoing account management. Take ownership of operational tasks to develop a robust understanding of day-to-day customer success operations. - Strategic Value: Participate in key projects critical to the team’s success, and present findings and recommendations to leadership, demonstrating both strategic thinking and effective communication skills - Cross-Functional Collaboration: Act as a customer advocate and internal liaison - partnering with Product, Engineering, and Sales to communicate feedback, identify workflow gaps, and shape future solutions. Participate in key strategic projects and present findings to leadership with clarity and confidence. - Professional Development: Engage in learning and development opportunities to track toward the CSM role, including shadowing current CSMs, actively participating in customer meetings, and undergoing formal training programs. Requirements - Bachelor’s Degree in Business, Healthcare Management, or related field - 3+ years of experience in a customer-facing role, preferably within healthcare, SaaS, or consulting - Strong foundation in customer success principles - retention strategy, success planning, and value realization - Exceptional communicator with executive presence and the ability to translate complex data or workflows into actionable insights - Proven collaborator who builds trust across various teams and communicates effectively with diverse stakeholders - Demonstrated proactive problem-solving skills with a strong commitment to customer satisfaction - Calm under pressure, upbeat, and solution-oriented - Effective ability to convey ideas and information concisely to a variety of audiences - Highly motivated individual with a desire to grow professionally Preferred Experience Healthcare Expertise (Provider Focus) - Background in Revenue Cycle Management (RCM), managed care and payer contracting, claims workflows, reimbursement processes, or experience with EHR systems (Epic, Cerner, athenahealth) or provider data management - Familiarity with CMS price transparency, No Surprises Act (NSA), or GFE/AEOB regulations SaaS & Technical Acumen - Experience supporting or implementing data-driven SaaS platforms or API - Comfortable with tools like Salesforce, and familiar with healthcare interoperability or analytics - SaaS start-up or consulting background preferred - comfortable with ambiguity and energized by building Benefits - Competitive pay with equity options - Stellar health care plan options (Medical, Dental & Vision), with FSA, DCFSA, & HSA options - Company-sponsored disability & life insurance - Unlimited PTO - 401(k) + 4% Matching - Fully remote work + flexible working hours - $750 work-from-home setup budget - Paid quarterly in-person co-working weeks - Quarterly $150 co-hanging stipend to meet up with coworkers - Monthly $100 health and wellness benefit - Generous paid family leave ABOUT TURQUOISE HEALTH Turquoise Health is a Series C price transparency platform for finance leaders across healthcare. Backed by a16z, Oak HC/FT, Adams Street, Yosemite, Bessemer Venture Partners, and others, we power price transparency for 300+ enterprise organizations and are building the infrastructure for a more open, efficient healthcare marketplace. We're a remote-first, US-based team that values transparency, empathy, inclusivity, creativity, and ownership. We operate on US business hours and work with clients entirely based in the US. For this role, we are seeking US-based candidates. We strongly encourage BIPOC, people with disabilities, and LGBTQIA+ folks to apply for any open roles of interest. Healthcare affects all people differently, but it significantly affects those in underserved communities. With a robust, diverse team, we are stronger and better equipped to change the future of healthcare for all. DISABILITY ACCOMMODATION EMAIL Turquoise is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact [Upgrade to PRO to see contact]