Director, Software Engineering at Twilio

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio's next Director, Software Engineering. About the job This position is needed to lead the strategy, execution, and organizational excellence for multiple engineering teams or a critical domain area at Twilio. As Director, Software Engineering, you'll operate at both strategic and operational levels, owning multi-quarter outcomes, shaping roadmap direction, and ensuring the delivery of high-quality, scalable, reliable systems aligned to Twilio's business priorities. You'll drive engineering excellence and establish strong operating mechanisms across complex, interdependent teams. Responsibilities In this role, you’ll: • Define and drive the engineering strategy and roadmap for your area, ensuring alignment with business objectives • Partner closely with product, architecture, and executive leadership to co-create strategy and translate it into actionable execution plans • Build, inspire, and scale high-performing teams; foster a culture of ownership, accountability, and continuous improvement • Establish robust operational mechanisms for predictable, high-quality delivery across complex, distributed systems • Make investment trade-offs, prioritize resources, and ensure technical health and system reliability for the long term • Mentor engineering leaders, cultivate talent, and champion diversity and inclusion across the organization Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: • 15+ years of experience in software engineering, with a minimum of 5 years in senior engineering leadership roles (Director or above) • Deep expertise in software development life cycle, system design, distributed systems, and system reliability • Demonstrated ability to lead strategy and execution for large-scale, complex engineering organizations • Proven success building and scaling high-performing teams and establishing strong operational mechanisms • Strong technical judgement and capability to make portfolio-level trade-offs and prioritize investments • Excellent communication skills, influencing ability, and partnership with cross-functional stakeholders, including executive leadership • Track record of driving engineering excellence and championing best practices in system design, development, and operations Desired: • Experience in high-growth technology companies, cloud platforms, or SaaS environments • Background in architecting large-scale, distributed systems and high-reliability platforms • Experience working with geographically distributed teams and managing through periods of significant scale or transformation • Technical or advanced degree in computer science, engineering, or related field • Familiarity with Agile or Lean methodologies in product development • Proven experience managing organizational change and building culture • Success in navigating ambiguity and delivering impactful results in dynamic environments • Industry certifications or continued education in engineering management or leadership Location This role will be remote, and based in India (only in Karnataka, TamilNadu, Telangana, Maharashtra and Delhi) Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.