Network Engineer at Twilio

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Network Engineer. About the job We are seeking a skilled Network Engineer to join our team. In this role, you will be responsible for ensuring the smooth and reliable operation of our global network and infrastructure. Your duties will include monitoring network performance, troubleshooting issues, and performing maintenance and engineering tasks. To succeed in this role, you should have an understanding of network protocols and infrastructure, as well as experience with network monitoring and analysis tools. You should also have strong problem-solving skills, and be comfortable collaborating with other teams and stakeholders. Responsibilities In this role, you’ll: • Monitor networks and services and respond to outages or incidents in a 24/7 operation rotation ( follow the sun ) to guarantee high availability for business-critical applications like Voice, Messaging and Email. • Progress provisioning / service delivery tasks for carriers and customer interconnections as well as tickets and tasks opened by internal teams. • Configure and maintain networking equipment including firewalls, routers, switches, and servers. • Utilize monitoring tooling to create baselines for network devices and provide reports on the health of the network • Working through ticketing system on open network issues to be proactive on troubleshoot network faults • Oversee access and coordinate tasks with technicians and remote - hand contractors into PoP sites. • Provide first/second level of technical support for Twilio customer network products, Interconnect & internal customers. • Escalate complex issues to senior staff as necessary after exhausting troubleshooting options. • Communicate professionally, effectively, and courteously with internal and external customers. • Participate in an on-call rotation including some weekend and holiday hours in a global follow-the-sun environment. • Collaborate with team members and work on deployment projects which will help to maximize network infrastructure performance and network upgrades. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: • A minimum of 3 years of experience in a network operations or engineering role in carrier or communications industry. • Experience troubleshooting and configuring network device platforms on the following CLI - Juniper - Junos preferred, Cisco - IOS/NXOS and/or Arista Networks - EOS t • Networking Experience with L2 switching, and L3 routing protocols including OSPF, BGP. • Experience or knowledge in hardware and supporting a variety of different vendors and across networking platforms like Juniper, Fortigate, Opengear etc. • Cisco CCNA certification or equivalent is preferred • Willing and able to work an on call rotating roster that will include weekends, and public holidays. • Firewall, Router, Server, and Switching hardware experience or knowledge. • Strong network troubleshooting and resolution skills • Strong analytical and problem-solving ability • Ability to work under pressure without direct supervision • Comfortable working remotely while being effective and efficient with minimal oversight. • Bachelor's degree in computer science or similar discipline. Or equivalent practical experience. Desired: • Networking certifications (JNCIA, CCNA, etc) • Familiarity with network automation tools • Cloud networking experience (AWS) • Knowledge/Previous experience with the following systems/tools - JIRA, ServiceNow, Zendesk, Confluence, Zabbix, Datadog, VMware, Git, Ansible, Netbox software would be advantageous • Knowledge and experience in voice networking protocols, routing and signaling protocols. Location • This role will be remote for candidates within the PST or MST time zones, but is not eligible to be hired in CA & WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately <5% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: • Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $96,640.00 - $120,800.00. • Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $102,240.00 - $127,800.00. • Based in the San Francisco Bay area, California: $113,600.00 - $142,000.00. • This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until 3rd April, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.