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Mid LevelFull-timeREST APIAIAPI
Salary Range
$20,400 - $27,600 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Support Engineer to join Twilio's team. This role will support customers using Twilio’s Programmable Messaging product and serve as a subject matter expert for the Programmable Messaging API.
Key Responsibilities
- →Work on messaging email cases submitted by individual developers and major brands
- →Assist customers with troubleshooting message deliverability issues and debug customer code
- →Guide customers through SMS application development via phone and chat
- →Collaborate with teammates and Twilio Product and Engineering teams via Slack
- →File Jira tickets to report bugs and review internal knowledge base
Requirements
- ✓Bachelor’s degree or equivalent work experience
- ✓2+ years of experience in a client-facing technical role, preferably supporting REST API or enterprise software
- ✓Understanding of Web ecosystem technology stacks
- ✓Functional knowledge of general-purpose programming languages
- ✓Strong problem-solving and technical troubleshooting skills
- ✓Ability to professionally address customer concerns and provide concise feedback
- ✓Ability to de-escalate tense customer situations
- ✓Excellent reading comprehension, listening, and writing skills
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