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Mid LevelFull-timeREST APIAIAPI
Salary Range
$73,440 - $99,360 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Support Engineer to join Twilio's team. This role will support customers using Twilio's Programmable Messaging product and serve as a subject matter expert for the Programmable Messaging API.
Key Responsibilities
- →Work on messaging email cases submitted by both individual developers and major brands
- →Assist customers with troubleshooting message deliverability issues and debug customer code
- →Speak with customers on the phone and chat to guide them through SMS application development
- →Collaborate with teammates and Twilio Product and Engineering teams via Slack
- →File Jira tickets to report bugs and review internal knowledge base
Requirements
- ✓Bachelor’s degree or equivalent work experience
- ✓2+ years of experience in a client-facing technical role, preferably supporting REST API or enterprise software
- ✓Understanding of technology stacks common to the Web ecosystem
- ✓Functional knowledge of general-purpose programming languages
- ✓Strong problem-solving and technical troubleshooting skills
- ✓Ability to professionally address customer concerns and provide concise feedback
- ✓Ability to de-escalate tense customer situations
- ✓Excellent reading comprehension, listening, and writing skills
Benefits
- ★Competitive pay
- ★Generous time off
- ★Ample parental and wellness leave
- ★Healthcare
- ★Retirement savings program
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