IT Support Specialist at Uaustin

<div> <p style="margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 10pt; font-family: Georgia, serif;">Job Summary</span></strong></p> <br> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt; font-family: Georgia, serif;">UATX is seeking an IT Support Specialist to serve as the primary point of contact for day-to-day technology support across the institution. This role is hands-on and operational, focused on delivering reliable, responsive IT services while helping build the foundation for a more structured and scalable IT environment. The ideal candidate is a strong IT generalist who is equally comfortable troubleshooting user issues, supporting AV and conferencing systems, and improving basic service delivery processes. You will play a critical role in stabilizing IT operations, improving the user experience for faculty and staff, and enabling the IT Manager to focus on strategic and security priorities.</span></p> <br> <p style="margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 10pt; font-family: Georgia, serif;">Responsibilities</span></strong></p> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt; font-family: Georgia, serif;">End-User Support &amp; Help Desk</span></p> <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 10pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Provide front-line IT support for faculty, staff, and students.</span></p> </li> <li style="font-size: 10pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Troubleshoot hardware, software, and connectivity issues across macOS and Windows devices.</span></p> </li> <li style="font-size: 10pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Serve as the primary intake point for IT requests and help implement a formal ticketing system.</span></p> </li> <li style="font-size: 10pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Track, document, and escalate issues as needed.</span></p> </li> </ul> <br> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt; font-family: Georgia, serif;">AV &amp; Conferencing Support</span></p> <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 10pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Set up and support AV systems for classrooms, meetings, and campus events.</span></p> </li> <li style="font-size: 10pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Provide real-time support for Zoom, Google Meet, and hybrid conferencing environments.</span></p> </li> <li style="font-size: 10pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Troubleshoot audio, video, and presentation issues to ensure a smooth user experience.</span></p> </li> </ul> <br> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt; font-family: Georgia, serif;">Device &amp; Workspace Support</span></p> <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 10pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Configure and deploy laptops and basic workstation setups.</span></p> </li> <li style="font-size: 10pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Support printers, peripherals, and shared office equipment.</span></p> </li> <li style="font-size: 10pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Assist with maintaining device health, updates, and general troubleshooting.</span></p> </li> </ul> <br> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt; font-family: Georgia, serif;">Identity &amp; Access Support</span></p> <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 10pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Assist with onboarding and offboarding processes, including account setup and access provisioning.</span></p> </li> <li style="font-size: 10pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Support badge/access management processes.</span></p> </li> <li style="font-size: 10pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Help enforce basic access control practices under direction of IT leadership.</span></p> </li> </ul> <br> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt; font-family: Georgia, serif;">Operational &amp; Process Support</span></p> <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 10pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Help transition IT from informal, reactive support to a more structured service model.</span></p> </li> <li style="font-size: 10pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Contribute to documentation, knowledge base articles, and standard operating procedures.</span></p> </li> <li style="font-size: 10pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Support rollout of foundational IT tools (ticketing system, endpoint management, etc.).</span></p> </li> </ul> <br> <p style="margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 10pt; font-family: Georgia, serif;">Qualifications</span></strong></p> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt; font-family: Georgia, serif;">Required Qualifications</span></p> <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 10pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">2-3 years of experience in IT support, help desk, or IT generalist roles.</span></p> </li> <li style="font-size: 10pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Strong working knowledge of macOS and Windows environments.</span></p> </li> <li style="font-size: 10pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Experience supporting AV and video conferencing tools (e.g., Zoom, Google Meet).</span></p> </li> <li style="font-size: 10pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Strong troubleshooting skills across hardware, software, and basic networking issues.</span></p> </li> <li style="font-size: 10pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Excellent communication skills and a customer-first mindset.</span></p> </li> <li style="font-size: 10pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Highly organized and able to manage multiple requests in a fast-paced environment.</span></p> </li> </ul> <br> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt; font-family: Georgia, serif;">Preferred Qualifications</span></p> <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 10pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Experience with Google Workspace administration.</span></p> </li> <li style="font-size: 10pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Familiarity with IT ticketing systems (e.g., Freshdesk, Zendesk, Jira).</span></p> </li> <li style="font-size: 10pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Experience supporting small or growing organizations with limited IT resources.</span></p> </li> <li style="font-size: 10pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Exposure to identity/access management or endpoint management tools.</span></p> </li> <li style="font-size: 10pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Experience in small businesses or a startup environment.</span></p> </li> </ul> <br> <p style="margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 10pt; font-family: Georgia, serif;">What We’re Looking For</span></strong></p> <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 10pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">A service-oriented mindset with strong user empathy.</span></p> </li> <li style="font-size: 10pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">A reliable operator who can bring structure to a fast-moving environment.</span></p> </li> <li style="font-size: 10pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Comfort working independently while knowing when to escalate.</span></p> </li> <li style="font-size: 10pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Strong communication skills with non-technical users.</span></p> </li> <li style="font-size: 10pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Willingness to be hands-on across a wide range of IT needs.</span></p> </li> <li style="font-size: 10pt; font-family: Georgia, serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Interest in helping build and improve IT systems from the ground up.</span></p> </li> </ul> </div>