Senior Presales Solutions Engineer at Udemy

Join Udemy. Help define the future of learning. Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact. Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead. Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home. Learn more about us on our company page. Where we Work Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays. About your skills • Communication & Stakeholder Management – Ability to articulate technical concepts to both technical and non-technical audiences, including customers, sales teams, and internal stakeholders. • Collaboration & Cross-Functional Coordination – Works effectively across sales, customer success, engineering, and product teams to drive successful customer implementations. • Adaptability & Fast Learning – Thrives in a fast-paced environment, quickly learning new technologies and adjusting to evolving business and customer needs. About the role We are looking for a Solution Engineer to partner with our sales teams in engaging our top enterprise customers. This role is responsible for helping customers map the Udemy platform to their business outcomes, guiding them through discovery conversations, and delivering compelling presentations to audiences ranging from small executive groups to large-scale rooms of 100+ stakeholders. This is not a programming role. Instead, it requires the ability to tell a story, uncover the “why” behind customer needs, and translate those insights into meaningful value with Udemy’s platform in a solution consulting manner. What you'll be doing • Partner with Account Executives on strategic accounts to lead discovery, understand customer goals, and identify how Udemy can drive measurable outcomes. • Deliver compelling presentations and demos that resonate with diverse audiences, from frontline managers to C-level executives. • Ask insightful discovery questions to uncover root challenges and the "why" behind a customer’s initiative. • Translate business challenges into a tailored Udemy solution narrative. • Serve as the trusted advisor on Udemy’s learning solutions, guiding prospects and customers on best practices. • Participate in workshops, webinars, and events as a thought leader to showcase the value of Udemy to larger audiences. • Collaborate cross-functionally with product, marketing, and customer success teams to ensure feedback loops from the field. • Support RFPs/RFIs by providing clear, value-focused responses aligned to customer objectives. • Proof of Concepts: Develop and handle effective Proof of Concepts (PoCs) for executives and decision-makers. • Understanding of sales process/ methodology (MEDDPICC etc.) What Success Looks Like • You consistently uncover the real business drivers behind customer interest in Udemy. • You deliver high-impact presentations that inspire confidence and action. • You help close deals by mapping Udemy’s capabilities to customer priorities. • Customers view you as a trusted advisor who understands both their industry challenges and how Udemy can solve them. • You become an expert on understanding the Udemy technology stack What you'll have • 4+ years in a pre-sales, solution engineering, solution consulting, or similar role at a SaaS or enterprise software company. • Exceptional presentation skills; comfortable presenting to executive audiences and large groups (100+ people). • Strong discovery skills — ability to uncover, clarify, and articulate business drivers. • Proven ability to craft compelling stories that connect customer needs to platform value. • Strong business acumen and ability to connect technology to measurable business outcomes. • Experience partnering closely with enterprise sales teams. • Excellent communication, relationship-building, and influencing skills. • Experience with AI prompt engineering and foundational AI agent configuration is required, with the expectation that candidates will actively deploy these capabilities to extend presales capacity and improve deal-cycle efficiency Nice to Have • Experience in learning technology, HR tech, or related SaaS solutions. • Familiarity with enterprise learning and development challenges. At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for equity and a bonus. Hiring Compensation Range$180,000—$225,000 USD Why work here? You’ll grow here. Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you. AI is real here. We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways. You’ll own your work. We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact. You’ll build with others. We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction. You’ll see your impact. What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs? Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together. Our Benefits Start with U Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process. Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies. At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you! Information regarding data privacy is available within the Udemy Careers Privacy Notice.