Developer Support Engineer at Unity3d

The opportunity We’re looking for a Developer Support Engineer to join our growing team in Tel Aviv. In this role, you’ll become an expert in our products and serve as a key technical point of contact for both customers and internal teams. You’ll have a direct impact on customer satisfaction and product quality by resolving complex issues and working closely with R&D, Product, and Business teams. This is an opportunity to deepen your technical knowledge, build cross-functional partnerships, and drive meaningful improvements in both user experience and internal processes. Join us and be part of a team where your ideas, initiative, and technical skills will make a real difference. What you'll be doing • Investigate complex technical issues and identify root causes and solutions using diagnostic tools. • Provide high-level technical support to strategic customers and internal teams. • Collaborate closely with R&D and Product teams to escalate and resolve issues and improve product functionality. • Create and maintain internal documentation and knowledge base articles. • Deliver technical training to other teams and support cross-functional projects. What we're looking for • Proven ability to troubleshoot and analyze system and application-level issues. • Hands-on experience with SQL/BigQuery and data analysis in Excel. • Ability to learn and understand complex systems and technologies quickly. • Excellent communication skills in English, both written and verbal. • Highly self-motivated and accountable, with strong organizational and time management skills. You might also have • Experience with tools such as Charles Proxy and Postman. • Previous experience in technical support, QA, or data analysis roles. • Background in a technical or scientific field such as Computer Science, Industrial Engineering, Biology, or Physics. Additional information • Relocation support is not available for this position • Work visa/immigration sponsorship is not available for this position Benefits At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance. Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status. While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program Life at Unity Unity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D — closing the gap between ideas and reality. For more information, please visit www.unity.com. Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know. This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity. Your privacy is important to us. Please take a moment to review our Prospect Privacy Policy and Applicant Privacy Policy. Should you have any concerns about your privacy, please contact us at [Upgrade to PRO to see contact]. #MID #LI-IA1