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Engineering Manager - Customer Lifecycle at UtilityWarehouse1
UtilityWarehouse1London, England, gb·10h ago
SeniorFull-time
Salary Range
$99,450 - $134,550 /year
This salary is estimated based on similar roles. The actual salary may vary.
We work together. Your team and the people you will work with…
You will join the Technology & Product function, specifically within the Engineering family. You will co-lead a squad alongside a Product Manager, working in a cross-functional environment with colleagues in UX and data. Your role is to create clarity, consistency, and momentum within your squad while raising the team's voice to senior leadership. You'll act as a bridge, interacting with stakeholders across the business to provide vital insight and context to your team.
 
We deliver progress. What you’ll do and how you will make an impact.
As a leader at UW, you will balance short-term delivery with long-term sustainability to ensure your team does their best work. You will take an integral role in defining team goals and driving prioritisation to achieve them.
Your core responsibilities will include:
• Technical Strategy: Taking responsibility for technical decisions and ensuring they align with company strategy.
• Planning & Delivery: Working with Product Managers to set OKRs and co-leading annual and quarterly planning.
• Operational Oversight: Leading metrics reviews and ensuring organisation-wide on-call coverage.
• Risk Management: Identifying risks and blockers early and working with stakeholders to mitigate them.
• People Development: Onboarding, training, and coaching reports, while participating in performance calibration and promotion reviews.
• Performance Tracking: Measuring team performance and communicating progress against KPIs and milestones.
• Financial Diligence: Ensuring team expenditures (both OpEx and CapEx) remain in line with budgets.
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About UtilityWarehouse1
UtilityWarehouse1 is a company specializing in providing essential utility services to residential and business customers, operating within the energy and telecommunications sector. The name suggests a focus on consolidating multiple utility offerings, such as electricity, gas, broadband, and mobile services, under one platform. While the exact founding date and location are not explicitly stated, the company’s name and domain imply a commitment to delivering comprehensive utility solutions, likely catering to customers seeking convenience and cost efficiency in managing their essential services. The company’s main products and services include bundled utility packages designed to simplify billing and reduce overhead costs for consumers and businesses alike. Key features may include competitive pricing, customer support, and the ability to manage multiple services through a single account. UtilityWarehouse1 targets households and small to medium-sized enterprises that prioritize reliability, affordability, and ease of use when selecting utility providers. By offering integrated solutions, the company aims to streamline the process of sourcing and maintaining essential services. Notable achievements for UtilityWarehouse1 may include partnerships with major utility providers or the implementation of innovative customer management systems that enhance service delivery. Its market position is likely built on the value proposition of consolidating services, which appeals to customers looking to reduce complexity and expenses. The company’s unique value lies in its ability to provide a one-stop solution for utilities, fostering long-term customer relationships through transparency and efficiency.
