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Product Manager - Telco Customer Experience at UtilityWarehouse1
UtilityWarehouse1London, England, gb·2h ago
SeniorFull-timeAgileGit
Salary Range
$99,450 - $134,550 /year
This salary is estimated based on similar roles. The actual salary may vary.
We deliver progress. What you’ll do and how you will make an impact.
You will own the end-to-end digital product lifecycle of our telco customers, ensuring a best-in-class, digital-first customer experience.
Your core responsibilities will include:
• Strategic Planning: Building, owning and executing 3–6 month quarterly product plans for your squad and owning key product KPIs and OKRs. Use product metrics and experimentation to guide prioritisation and validate product decisions.
• Journey Optimisation: Identify friction points across the customer lifecycle and prioritise improvements that simplify service management. Continually refining both customer-facing and advisor-facing journeys to ensure seamless, high-quality experiences.
• Self-Service: Build and evolve self-service capabilities that allow customers to easily manage their connectivity services.
• Digital Adoption: Increase digital adoption and customer autonomy, reducing the need for assisted support channels.
• Backlog Prioritisation: Managing feature backlogs using frameworks like RICE or MoSCoW, balancing business impact with delivery dependencies.
• Collaboration: Work within Agile teams to deliver high-quality improvements iteratively. Work closely with Engineering and UX to turn complex service capabilities into clear, intuitive product experiences.
• Market & Customer Insight: Monitoring market trends and the competitive landscape to validate solutions through customer research. Analyse customer behaviour, feedback, and operational data to identify opportunities for improvement.We work together. Your team and the people you will work with...
You will join our Technology & Product function as a key member of a cross-functional squad. You will act as the primary bridge between UX designers, Engineering, Data, and Commercial teams. Your mission is to drive digital adoption by creating seamless customer experiences. 
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About UtilityWarehouse1
UtilityWarehouse1 is a company specializing in providing essential utility services to residential and business customers, operating within the energy and telecommunications sector. The name suggests a focus on consolidating multiple utility offerings, such as electricity, gas, broadband, and mobile services, under one platform. While the exact founding date and location are not explicitly stated, the company’s name and domain imply a commitment to delivering comprehensive utility solutions, likely catering to customers seeking convenience and cost efficiency in managing their essential services. The company’s main products and services include bundled utility packages designed to simplify billing and reduce overhead costs for consumers and businesses alike. Key features may include competitive pricing, customer support, and the ability to manage multiple services through a single account. UtilityWarehouse1 targets households and small to medium-sized enterprises that prioritize reliability, affordability, and ease of use when selecting utility providers. By offering integrated solutions, the company aims to streamline the process of sourcing and maintaining essential services. Notable achievements for UtilityWarehouse1 may include partnerships with major utility providers or the implementation of innovative customer management systems that enhance service delivery. Its market position is likely built on the value proposition of consolidating services, which appeals to customers looking to reduce complexity and expenses. The company’s unique value lies in its ability to provide a one-stop solution for utilities, fostering long-term customer relationships through transparency and efficiency.
