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LeadFull-timeGit
Salary Range
$153,000 - $207,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
ValGenesis is seeking a Technical Application Engineer to join their digital validation platform team. This role involves providing technical expertise to resolve complex system issues and optimize troubleshooting methodologies.
Key Responsibilities
- →Apply specialized expertise to analyze and resolve intricate technical issues affecting system functionality
- →Lead development of troubleshooting methodologies and system optimizations
- →Serve as a technical advisor, providing guidance on application support best practices
- →Utilize advanced diagnostic tools and SQL queries to resolve critical technical challenges
- →Approve knowledge base articles and ensure proper ticket system data population
- →Tackle complex technical challenges using structured problem-solving methodologies
- →Develop strategic solutions for persistent technical problems
- →Lead cross-functional teams to address system inefficiencies
- →Optimize troubleshooting workflows and improve adherence to SLAs
- →Mentor and coach junior application engineers
- →Develop strong relationships with Product, Engineering, and Customer Success teams
Requirements
- ✓5-6 years of experience in technical support, application engineering, or software troubleshooting
- ✓Bachelor’s or master’s degree in computer science, Engineering, IT, or related field
- ✓Expertise in SQL queries, system log analysis, and troubleshooting complex architectures
- ✓Experience leading process innovations and support strategy optimizations
- ✓Background in Life Sciences Industry (Pharma, Biotech, Validation, etc.) preferred
- ✓Exceptional communication and leadership skills
- ✓Proficiency in Microsoft Office applications and enterprise ticketing systems
- ✓Strong documentation and analytical skills
- ✓Summary Bullets
- ✓Resolve complex technical issues impacting system functionality
- ✓Lead development of troubleshooting methodologies and optimizations
- ✓Provide technical guidance and mentor junior engineers
- ✓Develop strategic solutions for persistent technical problems
- ✓Optimize troubleshooting workflows and improve SLA adherence
- ✓Lead cross-functional teams to address system inefficiencies
- ✓Develop strong relationships with Product and Engineering teams
- ✓Requirement Bullets
- ✓5-6 years technical support or application engineering experience
- ✓Bachelor’s or master’s degree in relevant technical field
- ✓Expertise in SQL, system log analysis, and troubleshooting
- ✓Experience with process innovations and support optimizations
- ✓Life Sciences industry background preferred
- ✓Strong communication and leadership abilities
- ✓Proficiency in Microsoft Office and ticketing systems
- ✓Strong documentation and analytical skills
