Quality Assurance and Compliance Analyst at Valon

ABOUT THE COMPANY Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing. We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate. Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries. The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry. ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond. ABOUT THE ROLE This individual contributor role sits at the intersection of Compliance, client communication, and product quality. You’ll intake client-reported compliance issues, investigate what’s actually happening, partner with Product/Engineering to drive root cause analysis (RCA) and fixes, and build regression test coverage (including AI-assisted test generation) to prevent repeat issues. This is a high-ownership role. You'll shape how ValonOS addresses the regulatory requirements facing our enterprise clients, translate complex mortgage servicing regulations into product requirements, and build scalable compliance programs that support both Valon's servicing operations and our growing software business. You'll operate at the intersection of technology and regulation in one of the most complex industries in the world. Your work will span regulatory analysis, product compliance guidance, client-facing compliance support, and cross-functional strategy. You'll need to balance deep regulatory expertise with practical product thinking—understanding not just what the rules require, but how to create processes and systems that make compliance efficient and reliable for the business. If you're motivated by complexity, energized by building something new, and excited to define what compliance looks like for the future of regulated finance, you'll thrive here. RESPONSIBILITIES Regulatory and Product Compliance: - Run a structured issue intake + triage workflow: client report → scoping questions → impact analysis → RCA → fix plan → validation → closeout. - Communicate with clients clearly and consistently: acknowledge receipt, gather details, provide status updates, explain impact and timelines, and document outcomes. - Investigate reported issues using system artifacts (config, logs, event history, screenshots, data exports) to determine whether the issue is product behavior, configuration, misuse, or misunderstanding. - Perform impact analysis: identify who/what is affected, severity, timeframe, and any downstream reporting or operational implications for the client. - Produce crisp internal writeups: problem statement, reproduction steps, evidence, hypothesis, root cause, decision log, and recommended remediation. - Translate findings into actionable product requirements and work items for Product/Engineering (acceptance criteria, edge cases, risk notes). - Coordinate fix delivery with cross-functional stakeholders (Product, Engineering, Support/CS, Compliance leadership), keeping cycle time and clarity high. - Design test plans and test evidence for fixes (before/after proof, scenario coverage, regression checklist). - Expand automated regression coverage over time (API tests, scripted tests, data-driven test cases); use AI-assisted test generation to propose edge cases and synthetic scenarios without hype. - Track trends in issues (recurrence, root causes, time-to-close), and recommend targeted quality improvements to reduce repeat volume. Change Management - Stay apprised of new and updated mortgage servicing regulations across federal, state, and investor/GSE sources; maintain an internal change log with effective dates and key obligations. - Triage potential changes as they emerge: assess applicability by product area and client segment, identify urgency, and flag ambiguous interpretations for escalation. - Perform structured impact analyses for each relevant change, including workflow impacts, data and reporting impacts, operational dependencies, client configuration considerations, and residual risk. - Partner with Product and Engineering to translate regulatory changes into clear requirements, scope options, and a pragmatic change plan (milestones, owners, testing approach, and timeline). - Align cross-functional stakeholders (Compliance leadership, Support/CS, Operations) on the plan, decision log, and client commitments; proactively surface tradeoffs and risks. - Create client-facing change communications that are accurate and plain-language: what is changing, who is impacted, when it takes effect, what the client needs to do, and where to find documentation. - Coordinate execution follow-through: track implementation progress, validate delivered behavior against requirements, and ensure appropriate test evidence and release notes are produced. - Monitor post-release outcomes (client feedback, defects, edge cases, reporting accuracy), and drive any required follow-up fixes or documentation updates. - Communicate implementation status and completion back to clients, including any phased rollouts, configuration steps, and confirmation of readiness before effective dates. - Maintain ongoing readiness artifacts: updated internal guidance, updated client documentation, and a record of communications and decisions for auditability. REQUIREMENTS Minimum Qualifications: - 4+ years in compliance investigations, risk/controls, incident management, QA, product support engineering, or a similar problem-solving role in a regulated environment. - Demonstrated experience running structured triage + RCA for complex issues with multiple stakeholders. - Strong client communication skills (written and verbal): can ask clarifying questions and explain outcomes without hand-waving. - Ability to translate ambiguous issue reports into reproducible steps, clear acceptance criteria, and prioritized work items. - QA mindset: experience writing test plans, capturing test evidence, and thinking in edge cases and regressions. - Comfort working with data and familiarity with software engineering to engage credibly with engineering and product teams. - Familiarity with regulated financial services concepts and the discipline of documentation/controls (without positioning as legal advice). - Ability to translate complex regulatory requirements into clear, actionable product and operational guidance. - High ownership as an IC: manages multiple investigations simultaneously and meets response/closure expectations. Preferred qualifications: - Experience in compliance, risk, or regulatory operations (servicing, fintech or CFPB-oriented environments a plus). - Experience partnering closely with Product/Engineering teams to ship fixes under time pressure. - Exposure to automated testing (API testing, scripted tests); coding experience (Python/TypeScript) a plus. - Experience using AI tools to draft or expand test cases, validate outputs, or generate synthetic scenarios responsibly. - Familiarity with tools like Jira/Linear, Confluence/Notion, ticketing systems, and incident/postmortem templates. - Experience identifying systemic trends and proposing durable quality improvements (not just one-off fixes). Mindset: - Enthusiastic about integrating AI into daily work - Thrives in high-ownership environments with minimal bureaucracy. - Comfortable balancing urgency with uncompromising precision in regulated domains. - Energized by ambiguity, complexity, and solving hard problems with smart people. - Views compliance as a product-enablement function, not a back-office gatekeeper. - Enjoys fast pace, honest feedback, and a culture that rewards initiative and impact. HOW WE WORK - Compensation: Base salary range of $100,000 - 135,000 plus participation in our equity program. - We value diverse backgrounds and perspectives. - Compliance works directly with operators, engineers, product leaders, and clients—embedding deeply in the business to accelerate execution while maintaining regulatory excellence. If you want to define what compliance looks like for the future of mortgage servicing, this role is for you. BENEFITS - Compensation: competitive salary with a meaningful stake in the company via equity, and 401k plan - Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits - Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient. - Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback - Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners! - Generous time off: flexible paid time off, sick days, and 11 company holidays - Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition Throughout the interview process, please remember that emails will only be from valon.com [Upgrade to PRO to see link] email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to [Upgrade to PRO to see contact] if you have any requests to verify the authenticity of an outreach. Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.