Account Manager (Renewal Specialist) at Vanta

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.  The Renewal Specialist will play a critical role in driving customer retention and revenue growth within the Account Management department. This position focuses on managing the renewal process for our customers with up to 10 employees, ensuring a seamless renewal experience while identifying opportunities for expansion. You'll work 60-90 days in advance of renewal dates to proactively engage customers, understand their needs, and secure contract renewals. What you’ll do as a Renewal Specialist at Vanta: - Own the end-to-end renewal process for a portfolio of 2—250 accounts in the up to 10 employees segment - Proactively reach out to customers 60-90 days prior to renewal dates - Manage on average 10-15 renewals per month, with fluctuation based on quarterly cycles - Navigate standard MSA contracts including auto-renewal clauses and 10% year-over-year uplifts - Accurately forecast renewal outcomes and maintain forecasting hygiene in Salesforce/Clarity - Conduct light discovery conversations to understand customer health, usage, and satisfaction - Build and maintain strong relationships with customers to ensure retention - Address customer concerns and objections proactively - Collaborate with Customer Success Managers on at-risk accounts - Identify and surface expansion opportunities within your book of business - Maintain accurate records of customer interactions, renewal status, and forecasting data - Follow established renewal playbooks and communication sequences - Manage renewal pipeline with clear next steps and accurate stage progression - Meet or exceed renewal rate and revenue retention targets - Provide weekly forecasts and updates to leadership How to be successful in this role: REQUIRED - 1-3 years of experience in Customer Success, Account Management, or related customer-facing closing role - Proven track record of meeting or exceeding targets - Strong communication skills with ability to build rapport quickly - Excellent organisational skills and attention to detail - Ability to manage multiple priorities and work independently - Proficiency with CRM systems (Salesforce preferred) - Comfortable with data and metrics-driven decision making PREFERRED - Experience in SaaS or technology industry - Previous experience in SDR/BDR, inside sales, or account management roles - Knowledge of compliance, security, or GRC (Governance, Risk, and Compliance) space - Experience with contract negotiations and renewal processes - Background in staffing, recruiting, or other relationship-driven industries You will be expected to: - Autonomy: Execute renewal processes independently with minimal supervision - Impact: Consistently meet renewal targets and contribute to team revenue goals - Collaboration: Actively collaborate with cross-functional teams and share insights - Growth: Demonstrate learning agility and progression toward IC3 capabilities - Operational Excellence: Maintain forecasting accuracy and follow established processes SUCCESS METRICS - Renewal Rate: Achieve or exceed team renewal rate targets (typically 90%+) - Net Revenue Retention: Contribute to overall NRR goals through renewals and expansion identification - Forecasting Accuracy: Maintain accurate pipeline forecasting - Activity Metrics: Meet or exceed outreach and engagement targets - Customer Satisfaction: Maintain positive customer feedback and CSAT scores What you can expect as a Vanta’n: - Industry-competitive salary and equity - 100% covered medical, dental, and vision benefits with dependents coverage - 16 weeks paid Parental Leave for all new parents Health & wellness stipend - Remote workspace, internet, and mobile phone stipend - Commuter benefits for team members who attend the office - Pension matching - 25 days of Annual Leave per year and unlimited sick time - 8 company-paid holidays - Virtual team building activities, lunch and learns, and other company-wide events! - Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney #LI-hybrid At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply. About Vanta We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.  Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent. Referral Instructions If you are being referred for the role, please contact that person to apply on your behalf.